Resort Ambassador Marketing Gaming Durant Casino
About The Position
Job Purpose or Objective(s): The Resort Ambassador will attend to and accommodating guest needs while providing exceptional guest service. The Ambassador will help provide guests information about events at the casino, retail/restaurant locations & hours of operation. You will report to the Resort Ambassador Supervisor. Primary Tasks: 1. You will assist guests with location of retail outlets, F&B venues, Hotel check in locations, and all other information a guest may inquire about. 2. Respond to guest inquiries with exceptional guest service to have an impactful guest experience following the 7 keys & IKBI standards. 3. You will assist with drawings/giveaway, tournaments, non-gaming & gaming promotions/events, and prepare all relative paperwork such as prize slips, promotional logs, winner release forms and any other documents needed. 4. Maintains a constant awareness of all casino services, promotions, events, venue locations, hours of operations, ATM & restroom locations. 5. You will greet/promote carded play or new member sign-up/communicate about promotion to guests on the gaming floor. 6. Collaborate with other departments involved with the execution of events including EVS, Conference & Group Sales, Maintenance, IT, Food & Beverage, the District, Slot Department, and Table Games Department to ensure success. 7. You will maintain working knowledge of upcoming events, amenity availability, promotions. Use this information to assist guests in building their trip itinerary. 8. Help with box office day of show functions. 9. Perform other duties as assigned.
Requirements
- Comfortable in large group settings and able to MC promotions/events or make overhead announcements.
- Excellent grammatical skills
- The ability to work with all departments.
- Guest relationship skills and following the 7 keys and IKBI.
- Skills using internet & Choctaw Mobile app
- Proficient in Microsoft applications.
- Two (2) years entertainment or promotional/marketing training; or combination of education and experience
Responsibilities
- You will assist guests with location of retail outlets, F&B venues, Hotel check in locations, and all other information a guest may inquire about.
- Respond to guest inquiries with exceptional guest service to have an impactful guest experience following the 7 keys & IKBI standards.
- You will assist with drawings/giveaway, tournaments, non-gaming & gaming promotions/events, and prepare all relative paperwork such as prize slips, promotional logs, winner release forms and any other documents needed.
- Maintains a constant awareness of all casino services, promotions, events, venue locations, hours of operations, ATM & restroom locations.
- You will greet/promote carded play or new member sign-up/communicate about promotion to guests on the gaming floor.
- Collaborate with other departments involved with the execution of events including EVS, Conference & Group Sales, Maintenance, IT, Food & Beverage, the District, Slot Department, and Table Games Department to ensure success.
- You will maintain working knowledge of upcoming events, amenity availability, promotions. Use this information to assist guests in building their trip itinerary.
- Help with box office day of show functions.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
