Resort Manager (Tamarindo)

Four Seasons Hotels and Resorts•Nashville, TN

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered. Summary FS TMR First Full Year of Operation, Full Inventory: 2024 # of Accommodations: 157 rooms (including 62 suites) and 4 large residences Unique Hotel Elements & Bespoke Positioning: Destination – defining luxury Resort and Reserve in a remote location. Indoor event facilities complemented by extensive outdoor catering and event spaces. Food & Beverage: 3 Restaurants currently in operation, In-Villa Dining (IVD), 4th Restaurant project planned for 2026/2027. Pools: 163 pools across the Reserve. Spa & Wellness: 2000 sqm full Spa. Recreation & Lifestyle: All Kids & Teens facilities (indoor and outdoor). 18-hole Golf Course operated by FS TMR. Tennis, Paddle and Pickleball. Residential Component: 4 large residences currently in operation. Total Residential master plan: 24 units. High standard of employee housing managed by Resort. Context: Remote operation, destination-defining luxury Resort and Reserve integrating Hotel, Residential, Golf, Spa, and Nature-based experiences within a highly complex ecosystem.

Requirements

Strong and diverse Resort operational background
Prior Resort experience a must, and living and working in remote destination preferred
Strong Food & Beverage and Gastronomic background is essential
Demonstrated hands-on operational approach with strong technical know-how
Proven ability to operate effectively in a remote location
Fluent in Spanish (mandatory); strong knowledge of Mexico is highly appreciated
Strong financial acumen including budgeting, forecasting, and cost discipline
Developed cultural and emotional intelligence to work with a top-tier Mexican ownership structure with high expectations of quality, elegance, and discretion
Strong owner relations and stakeholder management skills
Exceptional personal presence with staff, guests and all multiple stakeholders
Proven ability to adapt knowledge, practice, and leadership style across national and international markets
Capacity to position oneself in a visible leadership role, acting as an internal leader and external ambassador within the local community
Strong driver of environmental, sustainability, and Reserve-focused initiatives
Ability to work closely with local government and institutions in a constructive and long-term partnership model
Dynamic and inspiring leader able to mobilize a large and diverse workforce
Ability to collaborate effectively with local government, taxi unions, and labor unions in a symbiotic manner
Capability to attract, develop, and retain top talent in a market with no historical luxury benchmark
Ability to motivate and inspire employees to deliver a truly exceptional Mexican-rooted service experience for Resort guests and Homeowners
Strong commitment to creating a sustainable culture of learning, development, and internal promotion
Strong leadership over all operational areas with particular emphasis on Food & Beverage excellence
Hands-on involvement in maintaining product integrity, service quality, and maintenance discipline
Deep understanding of gastronomic trends, culinary concepts, menu engineering, and service choreography
Ability to influence and create unique, bespoke guest experiences for Resort guests and Homeowners
Judicious application of Capex and operational resources in alignment with ownership priorities
Strong understanding of the complexity of a multi-revenue operation combining resort guests, residences, golf, spa, and recreation
Solid financial literacy with emphasis on forecast accuracy, flow-through, and cost control
Ability to build intelligent partnership across the Four Seasons ecosystem to maximize performance
Consistent owner-minded financial decision-making, operation as if personally accountable for capital and returns
Strong overall business acumen across all functions
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality