Resort Manager

The Kahala Hotel & Resort•Honolulu, HI

About The Position

Responsible for the overall operation of the resort including Rooms, Food and Beverage, Engineering and Security Divisions. Provides leadership and direction while maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Represents the resort in the absence of the General Manager.

Requirements

Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook.
Ability to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards.
Three (3) to eight (8) years of executive management experience required
High School Diploma or General Education Diploma required.
College degree in hospitality management or related field required.
Certification of tuberculosis clearance required.
Hawaii State Liquor Commission Management Card (blue) required.
Knowledge of current market trends and federal, state and local laws pertaining to the hospitality industry, i.e. DOSH, Honolulu Liquor Commission and Department of Health and Sanitation regulations.
Ability to operate a personal computer.
Ability to utilize software programs such as Word, Excel for Windows preferred
Ability to pay attention to details, work in a fast paced environment, handle multiple tasks and have a high level of patience
Ability to communicate effectively in English both verbally and in writing.
Ability to effectively deal with internal and external customers, some of whom will require high levels of maturity, patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

Nice To Haves

Previous experience in a luxury class, medium to large resort preferred
CPR and Standard First Aid Certification preferred.

Responsibilities

Responsible for the profitable operation of all sections in both the Rooms & Food and Beverage divisions
Oversees the preparation of the overall budget for both divisions and thereafter, ensures budgetary targets are met or exceeded during the course of the year
Is responsible for initiating and driving the monthly forecast process within each division, and ensures both expense and revenue objectives are being met by each division
Prepares the Capital Expenditure budget on an annual basis, and thereafter ensures its timely execution once approved
Establishes and sets annual goals for all divisions and Department Heads, and after final approval, ensures regular follow up on these goals to ensure compliance
Oversees the training needs of each division to ensure these are being met, and necessary staff/management are attending designated courses to best meet on the job and career objectives
Maintains an active succession plan for each division
Responsible for selecting and reviewing candidates for employment within each division.
Oversees the correct and fair application of disciplinary action within the divisions as may be necessary.
Coordinate and follow up on all guest satisfaction tracking methods from comment cards to electronic guest satisfaction surveys and mystery shoppers
Oversees the FLHSS audit process and chairs the Risk Management Committee to minimize risk throughout the property.
Reviews and negotiates necessary contracts pertaining to the operating divisions
Maintains an active and positive relationship with all departments and division heads, ensuring the smooth operation of the each division.
Maintains proactive relationship with all sections and department heads, and actively counsels staff to ensure their well being and development needs are addressed at all times.
Actively participates in the Management Committee meetings, and conducts regular operations meetings, and ensures regular section meetings are being held to ensure open lines of communication are always maintained.
Actively fills a visible management role toward the hotel’s clients ensuring a high level of guest contact and guest recognition is achieved at all times by managers.
Always conducts oneself in a manner that reflects positively towards internal and external customers.
Carries out other duties as may be reasonably requested by the General Manager
Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Responds to guest questions.
Provide guest assistance, direction and information as requested when working in public areas.
Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
Performs a variety of other duties as assigned.