Resource Specialist (BT) - Housing Stability Programs

The Primavera Foundation•Tucson, AZ

About The Position

The Housing Stability Resource Specialist aims to help individuals and families experiencing homelessness move as quickly as possible into permanent housing, through resource referrals and individualized service planning. This is done through a combination of home- and community-based case management. The successful candidate will be a culturally-sensitive social services professional who has a positive outlook and influence on others, successfully facilitates processes, works with a sense of urgency, is disciplined, detail-oriented, results-oriented, sets high standards for themselves and others, and demonstrates thoughtful and detailed planning skills.

Requirements

Ability to work in a professional manner with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills
Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options
Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers
Excellent organizational and time management skills, able to perform duties successfully with minimal supervision
Proficient computer skills, experience using software, including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems
Strong and effective written and oral communication skills
Bachelor’s degree in Social Work or related field
Two years of experience in a social services program providing case management services
One-year of experience working with people who are low-income and/or experiencing homelessness
Have a level one fingerprint clearance card, or the ability to obtain one within 30 days of hire
Have CPR/1st Aid certification, or obtain within 90 days of hire
Must have reliable transportation, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home visits
Note: A combination of relevant experience and educational background may be considered in lieu of degree.

Nice To Haves

Bilingual (English/Spanish)
Four years providing case management services in a social work setting
Two or more years of working with people who are experiencing homelessness
One year of experience and demonstrated proficiency with web-based database program(s)

Responsibilities

Conduct initial eligibility screening and documentation for programs
Maintain a caseload and work with participants to create individualized Housing Stability Plans
Ensure consistent and meaningful engagement with assigned households
Assist with housing search and application processes
Provide ongoing advocacy and mediation between the client and landlord
Maintain positive working relationships with landlords, and urgently assist in resolving tenancy issues that arise
Conduct home visits and case management appointments, document participant progress on goals
Conduct ongoing needs assessments and reviews, using established program tools
Communicate with the household’s other community support providers to effectively coordinate care
Assist with applications for mainstream benefits, and effectively connect participants to community resources
Complete housing inspections, move-in tasks, and documentation to program standards
Maintain 100% accuracy in financial processes, such as adhering to eligible costs, regulations, and internal expenditure workflows
Complete data entry, including case notes in the Homeless Management Information System (HMIS), maintain 99% accurac,y and consistently meet timeliness standards
Maintain a 90% success rate of people leaving the program stably housed
Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits
Participate in trainings, team meetings, and organizational events
Work collaboratively across programs and departments
Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership
Other duties as assigned