Restaurant Host - PM

LOREN AT LADY BIRD LAKE EMPLOYER LLC•Austin, TX

3d•$21

About The Position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. We are Uncompromising by Nature We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul. Our Full-time Eligible benefits include: Participation in 401(k) with company match of up to 4% Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity Paid PTO Paid Holidays Paid Maternity/Paternity Leave Employee Assistance Program Complimentary Employee Meal Complimentary Bus Passes 50% off Dining in Nido Recognition Programs, Incentives and Celebrations Benefits available to Part time Associates Job Summary/Responsibilities The restaurant host will ensure that all guests are immediately greeted and welcomed into the restaurant and will lead guests to their tables, manage reservations and communicate with front of house servers and managers when they have a new party in their section. Greet all guests immediately with a warm smile and attend to the guest’s needs for seating. Use the guest’s name during interactions. Follow procedures for accepting reservations and assign tables to servers. Support servers and wait staff by ensuring guest needs are met such as provide water, drinks to tables. Assist in clearing tables and organizing silverware as time allows. Thank guests as they leave and ask about the guest’s experience. Convey any pass on information to the Restaurant Manager. Encourage guests to complete online reviews. Perform other duties as requested by leadership Perform any other job-related duties as assigned. Supervisory Duties None Core Competencies Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include: Communication Cooperation Dependability Initiative Job Knowledge Judgement Planning & Organization Problem Solving Quality Quantity Use of Technology QualificationsEducation/Formal Training High school or equivalent education required. Experience Prior customer service experience in the hospitality industry Knowledge/Skills Positive attitude and strong interpersonal skills Good communication skills and phone etiquette Flexibility when working alternating shifts Ability to embody and impart the Loren’s unique culture to all associates Maintain a professional attitude and appearance Physical Demands Able to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to stand at least 90% Environment 95% indoor

Requirements

High school or equivalent education required.
Prior customer service experience in the hospitality industry
Positive attitude and strong interpersonal skills
Good communication skills and phone etiquette
Flexibility when working alternating shifts
Ability to embody and impart the Loren’s unique culture to all associates
Maintain a professional attitude and appearance
Able to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
Must be able to stand at least 90%

Responsibilities

The restaurant host will ensure that all guests are immediately greeted and welcomed into the restaurant and will lead guests to their tables, manage reservations and communicate with front of house servers and managers when they have a new party in their section.
Greet all guests immediately with a warm smile and attend to the guest’s needs for seating.
Use the guest’s name during interactions.
Follow procedures for accepting reservations and assign tables to servers.
Support servers and wait staff by ensuring guest needs are met such as provide water, drinks to tables.
Assist in clearing tables and organizing silverware as time allows.
Thank guests as they leave and ask about the guest’s experience.
Convey any pass on information to the Restaurant Manager.
Encourage guests to complete online reviews.
Perform other duties as requested by leadership
Perform any other job-related duties as assigned.

Benefits

Participation in 401(k) with company match of up to 4%
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program
Complimentary Employee Meal
Complimentary Bus Passes
50% off Dining in Nido
Recognition Programs, Incentives and Celebrations
Benefits available to Part time Associates