Restaurant Host

Mainsail Lodging & Development•Fort Myers, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Restaurant Host will be responsible for greeting and seating all guests in the Restaurant dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

Requirements

High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to assist with menu revisions when needed
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 20 lbs. or more
Corrected vision to normal range
Long hours sometimes required
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Nice To Haves

Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred

Responsibilities

Welcome each guest genuinely and seat them as quickly as possible
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of private dining rooms
Observe flow of the private dining rooms
Assist in the detailing of tables and remove items not in use, extra place settings should be removed
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests.
Ability to use POS (point of sale) system MICROS as well as Yelp reservation system
Assist managers with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual