Restaurant Supervisor - Earth at Hidden Pond

EOS•Kennebunkport, ME

About The Position

Join the team at Earth at Hidden Pond in beautiful Kennebunkport as a Restaurant Supervisor and help create exceptional farm-to-table dining experiences in a serene woodland setting. Earth is seeking a motivated and hospitality-driven leader who thrives in a fast-paced environment and is passionate about delivering outstanding guest service. In this role, you will support daily restaurant operations, guide and mentor front-of-house staff, and ensure every guest enjoys the warm, attentive service and thoughtful culinary experience that Earth at Hidden Pond is known for.

Responsibilities

Opening restaurant duties such as turning on lights, inspecting property, unlocking doors, counting of bank bags and distributing to necessary employees, etc.
Ensure scheduled employees have arrived timely to their shift. Communicate any absences and rectify by filling shift as needed.
Assign servers to sections and distribute floorplans
Conduct pre-shift meetings daily and communicate necessary information to staff such as safety reminder, VIPs in house, reservations on the books, side work and deep cleaning goals, etc.
During shift, act as a server, busser, host, food runner, and support each position based on business needs.
Collect closing reports and closeout with team each shift.
Use proper cash handling and make cash drops as required.
Contribute to daily communication reports
Closing duties including turning off lights, inspecting property, turning off mechanical items, cleaning the restaurant, resetting tables, ensuring the bar area is clean and sanitized, ensure all side work is completed, and locking of doors.
Assist in interviewing candidates as requested
Assist in initial and ongoing training for new hires, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
Ensure proper inventory and effective ordering.
Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, and keeping par levels, and completing monthly inventory.
Assist with in-house events. Prepare food and beverages needed, assist with room set up, AV, bar, and directing rental services.
Assist with in-house breakfast program as scheduled.
Assist manager with collection and coding of invoices as requested
Ensure compliance with all F&B operational procedures. Work with F&B Director on development of SOPs as needed.
Intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times. Assist servers with guest service issues and customer recovery efforts.
Suggest elevated guest service opportunities for VIPs and special occasions.
Expedite food regularly, practicing and training for proper timing of food courses.
Assist in all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting. Ensure team is educated on all tip pool and service charge distribution policies.
Manage fair, consistent distribution of tips and SCs.
Coordinate workflow to ensure a smooth-running operation. Assist team members to promote a positive teamwork environment. All leaders are expected to perform any duty of their own employees. Supervisors should be present on the floor and assisting their teams in all operation needs at peak service times.
Practice conscious knowledge of food allergies and safety in preparation. Responsible for comp and void privileges and approving active promotions and gift card/certificates.
Attend all scheduled meetings and training sessions. Monitor and delegate to subordinate team members to ensure they remain busy during their shift. Create an ongoing list of tasks ahead of time for use during the slower moments should they arise.
Work effectively with other personnel in a positive, professional manner. Lead by example with professionalism and high standards of guest services and quality of work. Work professionally with all third-party vendors and suppliers as a point of contact.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the Food & Beverage Director.
Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed).
Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces. Assist with reservation and walk-in guest flow to maximize seating and reservations daily.
Communicate with other managers and staff in a positive, efficient, and friendly manner. Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively. Escalate associate concerns to People + Culture department. Assist in resolution as requested.
Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources