Restoration crew chief / Technician

SERVPRO of Mount Airy, Pilot Mountain•Martinsville, VA

11d

About The Position

The Restoration Technician is responsible for performing restoration and cleanup services for residential and commercial properties affected by water, fire, mold, storm damage, and other disasters. Technicians work as part of a team to mitigate damage, restore property, and ensure a safe and clean environment for customers.

Requirements

High school diploma or GED preferred.
Previous restoration, construction, or cleaning experience is a plus but not required.
Ability to lift 50+ pounds and perform physically demanding work.
Willingness to work on-call, nights, weekends, and emergency response situations.
Valid driver's license preferred.
Strong work ethic and reliability
Attention to detail
Ability to work in a team environment
Problem-solving skills

Nice To Haves

IICRC WRT – Water Restoration Technician
IICRC ASD – Applied Structural Drying
IICRC FSRT – Fire & Smoke Restoration Technician
IICRC AMRT – Applied Microbial Remediation Technician

Responsibilities

Perform water extraction, structural drying, and moisture monitoring.
Assist with fire, smoke, and soot cleanup and deodorization.
Perform demolition and removal of damaged materials such as drywall, flooring, and insulation.
Set up and monitor drying equipment including air movers and dehumidifiers.
Conduct mold remediation according to company and industry standards.
Follow safety procedures and use personal protective equipment (PPE).
Maintain accurate job documentation including photos, moisture readings, and work logs.
Communicate effectively with team members and supervisors regarding job progress.
Maintain company vehicles, equipment, and tools in good working condition.
Provide professional customer service to clients during stressful situations.