ReStore Assistant Manager

HABITAT FOR HUMANITY PHILADELPHIA INC•Philadelphia, PA

46d•$21 - $23•Onsite

About The Position

At Habitat for Humanity Philadelphia (HFHP), we are builders who work alongside, not for, others. We are driven by accountability and defined by our stick-to-itiveness. The ReStore Assistant Manager plays a key role in supporting the daily operations of the ReStore, assisting managerial leadership, and ensuring compliance with affiliate directives and policies. This position is responsible for opening and closing the store, training, leading, and motivating staff to achieve ReStore goals, and providing excellent customer service—including oversight of timely customer pickups and serving as a point of contact for volunteers. Additionally, the Assistant Manager acts as the onsite problem-solving resource for day-to-day technology needs, supporting staff and coordinating solutions as issues arise.

Requirements

Minimum of two years’ experience in retail, resale, or hospitality industries; retail merchandising or décor/design experience is preferred.
Demonstrated knowledge of store operations, policies, and procedures.
Strong communication skills, both written and oral, with proficiency in Microsoft Office Suite and Outlook.
Ability to communicate effectively and work collaboratively with individuals from diverse backgrounds, including staff, volunteers, partner families, donors, and customers.
Proven ability to establish and maintain effective working relationships with staff, volunteers, and the public.
Demonstrates initiative, self-motivation, and the ability to work independently and as part of a team.
Excellent problem-solving and critical evaluation skills, and the ability to remain flexible and perform well under pressure.
Strong attention to detail and ability to follow through on tasks.
Exhibits ethical practice and strong relationship management competencies.

Nice To Haves

High School Diploma or GED

Responsibilities

Provide support to the ReStore Manager in the management of day-to-day store operations.
Ensure adherence to all financial reporting standards, including the reconciliation of daily sales and the accurate closing of each day's financial transactions.
Skilled in planning, scheduling, prioritizing, coordinating, delegating, and managing multiple tasks.
Assist with the selection and onboarding of new ReStore staff.
Track supplies, equipment, and essential store items.
Apply every ReStore policy in an impartial manner.
Provide policy recommendations where appropriate.
Work directly with the Warehouse Manager to ensure accurate pricing on items and that the maximum amount of product is always on the sales floor.
All other duties assigned by ReStore Director/ ReStore Managers
The ability to step in and tour/lead volunteers when volunteer coordinators are not present.
Assist in onsite supervision of staff and volunteers.
Ensure a safe environment for staff, shoppers, donors, and volunteers.
Provide support in coordinating all store operations, including the preparation of staff and volunteer schedules, as well as organizing special events.
Engage customers and provide excellent customer service.
Handle customer and donor complaints professionally.
Liaise with staff and vendors on ReStore technology tickets:
Call vendors in the case of service outage.
Attempt initial troubleshooting in the case of device issues.
Document information for tickets. (Example: Take pictures or describe error messages so that remote 3rd parties can continue troubleshooting.)
Inform Computer and Information Systems Manager of technology issues.
Other duties as assigned.
Make policy recommendations as needed.
Handle customer and donor complaints professionally.