Portland Retail Assistant Store Manager

Snow Peak USA, Inc. • Portland, OR

44d • $24 - $29

About The Position

The Assistant Store Manager works closely with the Store Manager in the day-to-day operations including customer service, team building, merchandising, marketing opportunities, inventory management, and opening/closing the store.

Requirements

• High School Diploma or equivalent
• 3 years working in a retail environment
• Experience leading a team; enforcing and maintaining company policies and procedures; creating and maintaining employee scheduling
• Ability to learn new computer programs and software
• Proficient understanding of the financial and business acumen to drive store profitability
• Proficient understanding of Microsoft Office Suite or related software
• Intermediate expertise in excel and word
• Intermediate mathematics and reporting
• Excellent verbal and written communication skills
• Ability to learn quickly; creatively solve new problems
• Ability to act with integrity, professionalism, and confidentiality
• Proficient interpersonal, negotiation, and conflict resolution skills
• Strong leadership skills with ability to motivate staff
• Excellent time management skills with a proven ability to efficiently manage multiple, concurrent, time-sensitive projects and priorities
• Excellent customer service
• Prolonged periods standing
• Must be able to lift 50 pounds at times
• Regular interaction with the public

Responsibilities

• Manage Operations
• Ensure a consistent excellence of customer service and resolve escalated issues
• Open and close the store
• Report daily, monthly sales goals
• Receive deliveries and stock sales floor in a timely manner
• Plan, promote, and coordinate events; report event profitability: maintain event calendar
• Oversee retail inventory and restocking
• Oversee store window and showroom floor set monthly updates
• Lead Retail Team
• Lead a robust training program for retail store associates on gear, apparel, policies, procedures; recognize and suggest additional trainings
• Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Create and manage shift schedules; verify hours worked for payroll
• Lead monthly retail contests
• Leverage individual staff strengths, encouraging employee development and motivation
• Supervise staff for productivity and adherence to store regulations; ensure that healthy, safety, and security rules are followed; notice and promptly correct any negative behavior; escalate discipline to Store Manager
• Support Sales Manager & Company Objectives
• Serve as Manager of the Day when Sales Manager is not present
• Support Store Manager with reporting, purchase order, and weekly fill in duties as needed
• Work closely with the store manager to support recruiting efforts
• Build, adapt, and maintain tools and reports
• Suggest strategies for process improvements
• Develop and maintain documentation and standards
• Support change management processes within the department
• Provide support and advice on cross-functional projects
• Participate in team meetings; provide knowledge, support, and advice for interdepartmental process improvements, projects, or policy revisions
• Perform other related duties and projects as assigned

Benefits

• paid time off for qualifying sick leave
• wilderness first aid certification
• annual company retreat and/or camping trip
• public transportation assistance
• bike commuting allowance
• Employee Assistance Program (EAP)
• Snow Peak gear package
• access to third-party outdoor gear discounts
• generous discounts on Snow Peak gear and apparel
• medical coverage with vision and alternative care
• comprehensive dental
• employer match to retirement contributions
• short and long-term disability insurance
• life and AD&D insurance
• paid vacation and holidays
• paid family and medical leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED