Retail Clerk- On Call (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

About The Position

JOBSUMMARY: The Retail Clerk works in the Gift Shop and the primary role is to assist customers in purchasing merchandise up to and including cashiering responsibilities. ESSENTIALJOB FUNCTIONS : Provide excellent customer service and possess effective selling skills. Responsible for following and adhering to Cash Handling policies and procedures. Maintain stock levels as directed. Maintains merchandise on display neatly and in proper area. Receives and marks prices on merchandise as directed. Follows proper procedures and maintains cleanliness of the work area. Sponsors and trains new employees as required. Assists in monthly inventory. Process requisitions in a timely manner. Inventory control in assigned areas (verify current inventory levels, initiate request for P.O.s, order, receive, reconcile) ADDITIONALJOB DUTIES: Develops improvement plans to control inventory. Is responsible for maintaining staff work schedules. Ensures maximum guest satisfaction and service. Ensures that all services and facilities provided meet Harrah’s standards. Investigates and resolves external and internal guests’ complaints. Responsible for all window and internal displays. Is able to count change, maintain balanced cash drawer, and manage money. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Other duties as assigned.

Requirements

High school diploma or equivalent is preferred
Six months retail or retail-related experience is required
Must have proven customer service skills and be able to keep records in English and maintain mathematics records
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Communicate in a positive and friendly manner
Must have excellent oral and written communication skills, knowledge of retail marketing, excellent leadership skills, and demonstrated guest service orientation
Must have minimal computer skills
Must be able to maneuver throughout Retail area
Must be able to work independently and as part of a team
Must be able to work at a fast pace and in stressful situations and stand on feet for long periods of time
Must be able to lift 25 pounds and carry up to 10 pounds
Must be able to bend, reach, kneel, twist, climb ladder and grip items while working at an assigned area
Must be able read, write, speak and understand English
Must be able to respond to visual and aural cues
Must be able to accept any and all job assignments from the manager or department lead

Responsibilities

Assist customers in purchasing merchandise
Cashiering responsibilities
Provide excellent customer service
Possess effective selling skills
Follow and adhere to Cash Handling policies and procedures
Maintain stock levels as directed
Maintain merchandise on display neatly and in proper area
Receive and mark prices on merchandise as directed
Follow proper procedures and maintain cleanliness of the work area
Sponsor and train new employees as required
Assist in monthly inventory
Process requisitions in a timely manner
Inventory control in assigned areas
Develop improvement plans to control inventory
Maintain staff work schedules
Ensure maximum guest satisfaction and service
Ensure that all services and facilities provided meet Harrah’s standards
Investigate and resolve external and internal guests’ complaints
Responsible for all window and internal displays
Count change, maintain balanced cash drawer, and manage money
Meet the attendance guidelines of the job and adheres to regulatory, departmental, and company policies
Act as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
Other duties as assigned