Retail Compliance Specialist

Smart Warehousing•Headquarters, KY

13d

About The Position

The Retail Compliance Specialist will administer and support field operations of all retail compliance activities, retailer relationship management, SOP maintenance, and operational support in order to effectively mitigate customer risk associated with retail compliance issues. This position will be the initial support level for all things retail compliance.

Requirements

High school diploma or equivalent combination of education and related professional experience
1+ years of industry work experience preferably experience in an administrative role or in a supply chain related position.
Previous experience with compliance processes including labels, portal work, vendor requirements, etc.
Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer and Smart Warehousing business units

Nice To Haves

Proficiency in Microsoft Excel is preferred
Detail oriented and investigative personality; not afraid to ask why.
Ability to apply time management principles to complete multiple projects with competing priorities and deadlines.
Strong teamwork orientation and ability to work independently.
High sense of urgency.

Responsibilities

Partners with Implementation team to provide retail compliance support for new customers.
Drafts or updates retailer/customer specific work instructions and SOPs.
Supports current customer requests for new retailer onboarding and current retailer updates.
Monitors compliance-related integrations and provide support as needed to IT Team.
Communicates updates and progress to customers and employees through Service Now tickets and email.
Monitors and manages PO due dates for high priority customers to mitigate chargebacks.
Supports operational teams by entering shipment details into retail web portals so carriers can be assigned, and shipments are ready for pickup.
Reviews audits in SWIMS to ensure the right activity is captured and billed to customers to ensure high customer satisfaction.
Works closely and trains the operations team to ensure retail specific guidelines and deadlines are met.
Makes updates in SWIMS when necessary to transmit correct data mandated by retailers.
Identifies and improves retail compliance processes and tasks.
Completes other duties as assigned by the Solutions Architect