Retail Lead - SEA LIFE Michigan

SEA LIFE • Auburn Hills, MI

9d • $16

About The Position

At SEA LIFE Michigan, our Retail Shift Leads play a key role in creating unforgettable guest experiences long after the aquarium adventure ends. From helping families pick the perfect souvenir to leading a high-energy retail team, this role is perfect for someone who loves leadership, guest service, and a fast-paced, fun environment.
You’ll be hands-on every day—supporting your team, leading by example, and ensuring our retail spaces are welcoming, organized, and full of ocean-inspired magic

Requirements

• A high school diploma or GED (college coursework or degree preferred).
• At least 6 months of experience in retail, attractions, hospitality, food service, or customer-facing roles.
• Previous experience leading, training, or mentoring others (formal leadership not required).
• Strong communication skills and a positive, hands-on leadership style.
• The ability to stay calm, organized, and guest-focused in busy environments.
• A passion for creating fun, engaging experiences for children and families.
• Comfort with POS systems and basic operational tools.
• Flexible availability, including weekends, holidays, and peak seasons.

Responsibilities

• Lead daily retail operations, ensuring a welcoming, high-energy environment
• Serve as the go-to leader on the floor, stepping into host roles as needed
• Delegate, guide, and support front-line team members throughout the shift
• Coach and motivate team members to deliver memorable, guest-obsessed service
• Manage guest flow and queues in high-traffic retail spaces
• Handle guest questions and concerns with professionalism and positivity
• Uphold all health, safety, and operational standards
• Provide real-time feedback, coaching, and recognition to team members
• Assist with inventory, stocking, scheduling, and team engagement

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED