Retail Manager - Stehekin
About The Position
The Retail Manager is responsible for all aspects of the gift shop operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager motivates, instills accountability, and achieves results to drive success within the gift shop and at the resort. ESSENTIAL FUNCTIONS Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the gift shop. Recruit, supervise, train, schedule, discipline, review, and direct the gift shop’s staff. Establish and implement loss prevention procedures. Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs. Manage pre-season orders to ensure that product is purchased at best available price points. Respond to customer inquiries and resolve customer complaints. Coordinate uniform purchases, as well as employee helmet programs. Maintain and ensure safe facility environment including standards for maintenance and upkeep of gift shop’s equipment, inventory, housekeeping, sanitation, cash control, and dress. Notify Direct Manager of all unusual events, circumstances, or other safety or quality control issues. Maintain awareness of safety issues, and report them immediately to Direct Manager.
Requirements
- High School Diploma/GED required.
- At least 1-2 years of experience in related management required.
- Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.
- Demonstrated talent for interacting with a wide variety of people.
- Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the gift shop.
- Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day and to climb steps regularly.
- Withstanding temperature extremes in indoor/outdoor environments.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
Nice To Haves
- Bachelor’s or Business Degree preferred.
Responsibilities
- Plan, develop, and direct daily operations.
- Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
- Schedule, supervise, and participate in the operational duties specific to the gift shop.
- Recruit, supervise, train, schedule, discipline, review, and direct the gift shop’s staff.
- Establish and implement loss prevention procedures.
- Merchandise inventory to maximize sales and profit potential.
- Direct and implement promotional strategies and programs.
- Manage pre-season orders to ensure that product is purchased at best available price points.
- Respond to customer inquiries and resolve customer complaints.
- Coordinate uniform purchases, as well as employee helmet programs.
- Maintain and ensure safe facility environment including standards for maintenance and upkeep of gift shop’s equipment, inventory, housekeeping, sanitation, cash control, and dress.
- Notify Direct Manager of all unusual events, circumstances, or other safety or quality control issues.
- Maintain awareness of safety issues, and report them immediately to Direct Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
