Retail Manager-MVD Express -Billings

Dealer Services Network • Billings, MT

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About The Position

MVD Express is seeking an experienced Retail Manager to lead daily operations at one of our Montana branch locations. This position is responsible for supervising staff, ensuring financial accuracy, maintaining compliance with state regulations, and delivering exceptional customer service. The Retail Manager sets the tone for professionalism, accountability, and operational excellence within the branch. This is a hands-on leadership role in a fast-paced environment where attention to detail and strong team management skills are essential.

Requirements

• 3 to 5 years of progressive management experience
• Strong knowledge of motor vehicle transactions including titles and registration processes
• Valid Montana Driver’s License required
• Ability to successfully pass a criminal background check
• Ability to successfully pass a motor vehicle record review
• Strong financial reconciliation and reporting skills
• Excellent communication and organizational skills
• Ability to lead in a structured, high accountability environment
• Availability to work Monday through Saturday based on business needs
• Must possess the necessary dexterity and fine motor skills to operate standard office equipment including telephone, computer, keyboard, printer, fax machine, and copier
• Ability to sit and stand for extended periods during the workday
• Ability to review detailed documents and computer screens for accuracy

Responsibilities

• Lead the Branch
• Supervise and direct retail employees
• Coach, train, and develop team members
• Conduct employee evaluations and provide performance feedback
• Address employee relations matters and approve leave requests
• Hold regular staff meetings
• Maintain employee schedules based on business needs
• Manage Daily Operations
• Ensure accurate and timely processing of retail transactions
• Oversee compliance with MVD policies and Montana state regulations
• Communicate regulatory updates and procedural changes to staff
• Maintain a structured and efficient workflow
• Financial Oversight
• Balance daily transactions and reconcile funds
• Prepare and verify state deposits
• Monitor petty cash, change funds, and receipts
• Ensure accuracy in reporting and documentation
• Maintain Branch Standards
• Maintain office and state inventory supplies
• Ensure confidentiality of sensitive customer and employee information
• Communicate with other locations and leadership regarding operational issues
• Represent the company with professionalism and integrity

Benefits

• Health benefits including medical, dental, and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Training and certification opportunities
• A supportive, team oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed