Retail Operations Associate

K&L Wine Merchants•Redwood City, CA

12d•$24 - $27

About The Position

The Retail Operations Associate is responsible for serving customers’ needs through accurate and efficient order fulfillment, inventory control, and general warehousing at the retail facility. Additionally, he/she consistently contributes to a positive team environment while demonstrating an awareness of company culture and goals.

Requirements

Proficient in all KLMaint functions including but not limited to credit card transactions, pre-arrival orders, will call generation/processing/consolidation, shipping orders, local delivery orders, product lookup, and customer profiles.
Ability to work well independently and as part of a team.
Strong time management and organizational skills.
Timely, professional, and clear email correspondence.
Professional interpersonal communication skills.
Ability to operate warehouse equipment safely (i.e., pallet jack, hand truck, shipping and handling equipment).
Proficient in Office 365.
Ability to work at least one weekend day per week; flexibility to work early/late or varied days on occasion.
High school diploma required.
1-3 years’ experience in retail or warehouse environment.
Ability to lift and carry up to 50 lbs.
Ability to stand and walk for up to 8 hours per day.
Ability to repeatedly lift, push, pull, bend, stoop, twist, and kneel.
Ability to load, unload, and operate a hand truck safely.

Responsibilities

Demonstrates proficiency in all aspects of order fulfillment; regularly troubleshoots common issues with methods of payment, out of stock products, and customer service incidents.
Contributes to a positive team environment; proactively offers assistance to colleagues, maintains open communication, and demonstrates awareness of company culture and goals.
Understands and is able to identify the root causes of common customer service issues.
Communicates professionally in person and via email, phone, and Slack; responds to/resolves requests in a clear, informative, and timely manner.
Resolves Customer Service Module (CSM) incidents in a timely, accurate, and professional manner as assigned.
Demonstrates proficiency in using the proprietary app (TCB) for bin locating, product and order stowing, will call logs, will call sweep, curbside pickup, and QPI.
Stows will call orders with precision and sees stowing through to completion by properly consolidating, bin locating, and organizing orders.
Participates as assigned in monthly will call sweeps, Quarterly Physical Inventory (QPI), and other cyclical inventory control processes as assigned.
Assists with fetching/packing/transmitting/staging local delivery orders as assigned.
Executes warehouse duties including but not limited to preparing outbound pallets, receiving and stowing inbound inventory (internal and supplier), bin locating inventory and customer orders, and general cleaning and organization.
Provides timely and courteous service to curbside pickup customers by facilitating traffic flow, troubleshooting the mobile kickoff process, and retrieving/staging/closing orders with speed and accuracy.
Assists locker customers in accessing their personal storage lockers.
Maintains shipping and handling materials by building boxes and restocking supplies as needed.
Maintains facility safety, cleanliness, and organization as directed by company policy and the management team.
Executes all other duties as assigned.