Retail Operations Coordinator

Richemont • New York, NY

1d • $32 - $35

About The Position

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Requirements

• Ideal candidate for this role will possess a strong ability to assist clients and Sales Team with solving client issues in a fast-paced luxury environment.
• Self-driven, you are curious, rigorous and pay attention to details and excellence.
• You are a strong team player, who values collective success.
• You will have at least 2 years of experience in a Sales Administration or Customer Service role.
• Proficiency with Microsoft Office and SAP is required.
• Excellent communication, interpersonal, and presentation skills.
• Fluency in English required.

Nice To Haves

• A bachelor’s degree and experience in luxury watches or jewelry industry is preferred.

Responsibilities

• ENSURE OPERATIONAL EXCELLENCE
• Stock management: Manage stock and stock movements: receptions, shipping, inventories, orders, consignments while maintaining quality control and preventing stock losses
• Manage tools and PLV supply: orders, inventories, optimal storage
• Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Customer service: Manage full after-sales service flow (service drop-off and pick-up, registration of repairs and services, tracking of status from service facilities, quote approval follow-up, communicate updates with clients).
• Manage complimentary services including strap changes, demagnetization, accuracy test
• Execute monthly reports and monthly inventory/reconciliation
• Compliance and risk management: Ensure compliance with Group’s policies & Maison’s commercial rules
• Guarantee that retail procedures are respected (selling, customer services, stock management, security…)
• Ensure all team is aware about latest procedures and tools capabilities
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Administration: Monitor administrative aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Elevate the client journey: Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients.
• Assist to set-up and optimize visual merchandising.
• Identify and coordinate boutique maintenance operations.
• Daily operations: Coordinate efficient opening and closing procedures
• Offer assistance on the sales floor as needed

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees