Retail Operations Manager
About The Position
Southern Foodservice Management, a national contract food service company, is now looking to hire a Retail Operations Manager at our Kentucky State University location in Frankfort, KY. Job Summary The Retail Operations Manager oversees the daily Retail operations and supports the Dining areas of the university. This role is responsible for overseeing daily operations of multiple fast casual outlets along with concessions, ensuring client satisfaction, and maintaining high food safety and service standards. During non-peak operation times, this position supports the dining program through duties including staff supervision, inventory control, and ensuring operational excellence. Southern Foodservice Management’s Culture We have a philosophy for each and every one on our service team to give something extra. A Southern Foodservice Management employee Exhibits a positive, friendly and respectful attitude towards guests and other team members Arrives to work on time and in correct uniform, clean shoes, clean and pressed black pants and shirt, apron, name tag, and a SMILE Understands job duties and responsibilities, as well as having an eagerness to learn more and develop new skills Promotes a fun and efficient work environment, focusing on guest satisfaction
Requirements
- 3+ years of experience in foodservice operations with at least 1 year in a supervisory role.
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
- Proficient in using catering/event software and POS systems.
- Knowledge of food safety and sanitation regulations (ServSafe certified preferred).
- Flexibility to work nights/weekends based on event scheduling.
Responsibilities
- Assist with daily retail operations as demand requires.
- Support opening/closing procedures, transaction handling, and service delivery.
- Train, supervise, and schedule retail employees.
- Monitor product quality, service times, cleanliness, and compliance with policies.
- Maintain inventory levels and assist in placing orders for retail items.
- Fill in as shift leader or assistant manager during peak hours or staff shortages.
- Assist with concession operations as scheduled.
- Perform duties related to inventory control.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
