Kansas City Retail Operations Manager

Monarch Inventory Services•Lenexa, KS

About The Position

Purpose The Retail Operations Manager owns service delivery for one market. This leader is accountable for local execution, team performance, client satisfaction, scheduling readiness, and market-level financial performance. The role ensures Monarch can deliver consistent, safe, accurate inventory and retail support services within a single NFL-sized city while building a healthy local team and reliable operating rhythm. Core Values Alignment At Monarch, we live by three values: Aspirational Growth, Committed to Agapē, and Anchored in Trust. As a Retail Inventory Supervisor, your leadership and decision-making should reflect these values daily. Aspirational Growth: Set a high bar for execution, continuously improve market operations, and coach your team to grow in capability, accountability, and confidence. Committed to Agapē: Lead with genuine care for people and clients by creating a supportive team culture, developing others well, and serving with humility and consistency. Anchored in Trust: Build credibility through reliability, transparency, sound judgment, and follow-through with clients, partners, and market team members.

Requirements

5-7 years of experience leading operations or service delivery teams
Proven success scaling multi-location or field service operations
Experience managing P&Ls and driving profitability
Strong project management and resource planning skills
Excellent communicator who can influence across teams and levels
Hands-on experience with scheduling, logistics, or field operations systems
Comfortable with data analysis and KPI reporting
Able to travel as needed for client or team meetings
Willing to take a background check
Able to use reliable transportation to get to and from work

Nice To Haves

Bachelor’s degree preferred, relevant industry certifications a plus

Responsibilities

The Retail Operations Manager manages staffing strategy and workforce alignment to meet fluctuating customer demand while preserving employee engagement and work-life balance. This involves analyzing store traffic patterns, forecasting demand, and ensuring the right associates are scheduled at the right times. You collaborate across locations to balance staffing needs and maximize productivity.
Own all retail service delivery in the assigned market, including day-to-day field execution, client commitments, and issue resolution.
Lead local staffing, schedule readiness, and deployment planning to place the right people on the right jobs at the right time.
Supervise team leads and field staff; support recruiting, onboarding, coaching, development, and performance management for the market.
Maintain strong client relationships with local and regional contacts; address service issues quickly and professionally and escalate material risks when needed.
Ensure counts and retail support projects are completed safely, accurately, on time, and within scope.
Manage market labor, travel, equipment, and operating costs to meet revenue and gross margin expectations.
Coordinate with scheduling support and cross-practice partners when capacity balancing is needed to protect service continuity and utilization.
Oversee market readiness, including equipment availability, travel planning, communication standards, and escalation protocols.
Provide market reporting, forecasts, and operational feedback to the Retail Practice Leader.