Retail Operations Specialist

AMPLIFY CREDIT UNION • Austin, TX

2d • $28 • Remote

About The Position

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more. The Retail Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Retail to decrease errors, improve efficiency, and ensure compliance with all Retail procedures. The Specialist acts as a resolution resource for Retail team members as well as a Retail liaison for the Credit Union. This position requires the ability to communicate sensitive information to senior levels of management in both written and verbal form.

Requirements

• High School diploma or General Education Degree (GED) and 3+ years of banking and/or credit union operations experience required.
• Must be bondable.
• To perform this job successfully an individual should have strong knowledge of and be proficient in the use of a personal computer, all Microsoft Office products, and the use of a phone.
• Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
• Must be able to work a flexible work schedule including weekends.
• Must have or quickly obtain working knowledge of Credit Union’s product, services, policies, standard operating procedures, and State and Federal regulations.
• This position requires an outgoing, collaborative and solution-driven personality.

Nice To Haves

• Prior experience using a 10-key keyboard, Glia engagement system, and Fiserv DNA banking platform is valuable.

Responsibilities

• Actively engage in projects affecting Retail to facilitate smooth transitions, provide comprehensive training, resources, and ensure all elements of the project are fully completed.
• Perform a range of quality control and risk mitigation tasks throughout Retail by reviewing reports, identifying operational trends and opportunities, investigating branch requests (such as membership reviews & cash shortages), and ensuring Retail complies with current regulations while staying informed about regulatory changes.
• Demonstrates comprehensive knowledge of Credit Union procedures, products, and services, serving as a resource for Retail staff and external vendors.
• Offers recommendations and insights on various transactions and consistently delivers exceptional member service by addressing inquiries promptly and efficiently.
• Exhibit the ability to work independently on individual tasks including but not limited to completing external research, as well as collaborating effectively with team members on group assignments.
• Make sound decisions and exercise good judgment during verbal and written interactions with members and teammates.
• Consistently develop, evaluate, and implement procedures to ensure that all retail staff are thoroughly informed and equipped with the required steps to complete processes and maintain regulatory compliance.
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Benefits

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
• This role offers base pay of $28.34 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED