Retail Operations Supervisor

TerrAscend • Lambertville, NJ

5d

About The Position

The Operations Supervisor will focus on back of house store operations, including but not limited to: vault & shrink control, inventory balancing between medical and adult use licenses (in Metrc and Point-of-sale), product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain ECOM pre-order/weborders, etc. The Operations Supervisor reports to the GM and AGM(s) to drive successful order fulfillment, inventory controls, and back of house efficiencies.

Requirements

• Must meet minimum age requirements by state as determined by the Department of Health.
• A minimum of 1-2yrs of cannabis dispensary experience.
• High School Diploma/GED Required
• Strong computer skills, including Microsoft Excel
• Excellent math & accounting skills
• Excellent organizational and time-management skills
• Ability to work both independently and in a team environment
• Ability to pass a full background check
• Work/manage coverage of weekends and holidays as necessary
• Must be flexible regarding work schedule, including evenings/weekends/holidays/overnights etc.
• Must be and remain compliant with any and all company and DOH regulations.

Responsibilities

• Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
• Process shipments by printing labels, affixing labels, and properly storing product in "the vault."
• Vault picking, packing, unpacking, and canceling of ECOM Web orders, quick pick up in store, andcurbside pick up (Where applicable).
• Work with the AGM and GM to meet all regulatory, compliance, safety requirements. Correct allviolations with a sense of urgency.
• Understanding and ability to accurately maintain seed-to-sale tracking, POS System, Metrc and ECOMplatform(s).
• Participate and lead all scheduled dispensary inventory counts.
• Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
• Accurately record, track, and maintain all inventory related data through internal management softwareand systems.
• Maintain/participate in providing detailed and accurate record keeping.
• Develop and distribute inventory reporting on a regular basis.
• Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and “shrink”.
• Responsible for participating in accurate and efficient flow of products from storage to the point of sale,and vice versa.
• Update other staff members on inventory processes and procedures.
• Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
• Ensure the Front of House is adequately stocked and being replenished in a timely fashion to support thebusiness.
• Ability to cover sales floor when needed and successfully engage customers when applicable.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED