Retail Operations Support Associate

The Norfolk Companies•Boston, MA

10h

About The Position

Are you looking for a fun and rewarding career in retail? Do you enjoy working with people and providing excellent customer service? If so, then Norfolk Hardware & Home Center may be the best place for you! As a member of the Norfolk Hardware team, you will be interacting with customers to discover the products they need and to ensure they have all they need to finish their home project. We are looking for sales minded candidates who enjoy solving problems, looking to learn, and enjoy a fast paced work environment. It may be you if you are friendly, outgoing, and has a strong attention to detail. You should also be able to work well under pressure and be able to multi-task. In return, we offer competitive wages, flexible hours, and a fun and supportive work environment. We also offer a variety of benefits, including health insurance, dental insurance, vision insurance, 401(k) plan, career development opportunities and paid time off. The Retail Operations Support Associate is responsible for supporting the various functions within the Hardware & Home Center to ensure safe and efficient retail work environment for employees and customers. This individual may advise and make recommendations to the management team with respect to the best interests of the store and its operational efficiencies.

Requirements

Aptitude for numbers as related to cash handling, units of measure, gross profit
Understanding of purchasing and merchandising principles
Proficiency working with ERP system and Microsoft applications
Ability to prioritize daily demands to meet customer and/or operational requirements
Self directed and able to work with limited supervision
3+ year of hardware/building materials industry experience preferred
High level of product knowledge common for a home center
Experience in retail merchandising and planograms
Experience with an ERP/POS system
Able to perform various job functions including picking, packing, receiving, truck loading as needed
Able to lift and/or pull 40+ lbs.
Able to walk and stand for long periods of time
Able to walk, stand on uneven, hard surfaces
Able to climb ladders
Must be able to work weekends
Neat, professional in appearance

Responsibilities

Actively review manufacturer price files for accuracy and completeness
Review and layout merchandising according to planograms and able to adjust visually as needed.
Order products and supplies as per negotiated and approved to meet stock levels
Review special order purchase requests for proper authorization to ensure timely purchase of new products
Accurately enter and review all purchase orders
Review backorder data and report trends to management
Distribute weekly discontinued reports to appropriate buyer
Track purchasing activities and measurements through the system compiling analytical reports (Open Purchase Order report, Special Order Report, Cancelled Orders Report)
Accurately maintain all system SKUs. Create/add/remove SKU’s as needed
Work with retail staff to ensure stocking is at correct level and product is merchandised properly
May assist customers on selling floor as needed