Retail Sales Associate / Customer Service
About The Position
Be the first person clients meet — and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together. As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand. If you love talking to people — and love listening even more — this role was made for you. You'll use our proprietary Service Path tools to connect with every client — turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.
Requirements
- Natural Connector — You build rapport quickly, listen actively, and make every client feel genuinely welcome
- Sales-Driven — You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
- Service-Minded — You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
- Organized & Tech-Savvy — You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
- Team Player — You contribute to a clean, calm, professional studio environment and support your teammates every day
- Flexible — You're available to work evenings and weekends as needed
Nice To Haves
- Prior retail sales or spa/hospitality customer service experience is preferred but not required
Responsibilities
- Welcoming clients
- Managing scheduling and check-ins
- Guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process
- Handle daily operations
- Keeping the studio running smoothly, cleanly, and on-brand
Benefits
- Competitive hourly pay ($18.50 – $21.50 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales.
- Medical insurance (full-time)
- Complimentary monthly massage
- Professional development & training
- Additional bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
