About the position
As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction. You’ll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether you’re recommending new items, handling purchases at the register, or chatting with a first-time shopper, you’ll be building trust and showcasing what makes Curaleaf special. If you’re passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you.
Responsibilities
- Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
- Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
- Address concerns with professionalism and resolve issues to ensure customer satisfaction.
- Encourage loyalty by signing guests up for rewards programs.
- Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
- Help open and close the store, handle cash, and follow all procedures and regulations.
- Check IDs, update customer profiles, and process transactions accurately.
- Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.
- Support inventory tasks like restocking, fulfilling online orders, and counting products.
- Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.
- Highlight deals and complementary items at checkout to boost customer satisfaction.
- Stay on top of promotions and product updates to give customers a seamless experience.
- Stay agile and adaptable in a fast-paced, ever-changing retail environment.
- Take on extra duties as needed to support the team and store success.
Requirements
- A high school diploma or GED.
- At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.
- A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.
- The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.
- Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
- Excellent communication skills, with the ability to connect with customers and team members alike.
- Strong multitasking abilities and the agility to shift priorities as needed.
- Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.
- Solid time management and organizational skills to stay on top of tasks and responsibilities.
- Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.
- Basic proficiency in math and computer applications to support transactions and reporting.
- A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.
- Strong conflict resolution skills and the ability to remain composed under pressure.
- Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.
- A natural ability to build rapport and maintain lasting customer relationships.
- A collaborative spirit and a commitment to working well within a team environment.
Nice-to-haves
- A background in a sales role with a focus on tracking KPIs and meeting sales targets.
- Familiarity with e-commerce systems and order fulfillment processes.
- Previous experience within a regulated retail setting.
Benefits
- Career Growth Opportunities
- Competitive Pay and Benefits (Health, Dental Vision)
- Generous PTO and Parental Leave
- 401(K) Retirement Plan
- Life/AD&D Insurance, Short & Long-Term Disability
- Community Involvement Initiatives
- Employee Referral Bonuses and Product Discounts
