Retail Sales Associate - Furniture/Mattresses/Rugs, Boston - Downtown - Full Time

Macy's • Boston, MA

7h • Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague,
you will provide outstanding customer service in our Big Ticket areas by
creating shopping experiences that make every customer feel welcomed and
comfortable.  In this role, you are responsible for meeting sales goals, selling
protection plans , managing return rates, and promoting our loyalty program. You
will continually demonstrate superior product knowledge to educate your customer
and satisfy their needs.

Requirements

• Flexible availability, including days, evenings, weekends and holidays
• Ability to communicate and share information with diverse groups of customers and peers
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities
• 1-2 years of related or retail experience required
• This position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Responsibilities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
• Participate in ongoing product knowledge training through both technology and vendor partners
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed