Retail Sales Associate - Lead
About The Position
Boll and Branch is looking for a Lead Brand Ambassador (Lead Sales Associate) to join our growing retail team. At Boll & Branch, we believe luxury starts with care — for our customers, our communities, our teams, and our craft. Our Lead Brand Ambassadors bring this belief to life by delivering exceptional hospitality, supporting store leadership, and elevating the customer experience through service, storytelling, and design expertise. As a Lead Brand Ambassador, you set the tone on the sales floor. You model our service standards, guide Brand Ambassadors through real-time coaching, and help maintain a beautifully presented, welcoming environment. You’ll partner closely with the Store Manager and Assistant Store Manager to ensure operational excellence, support training, nurture customer relationships, and help drive business results. This role is ideal for someone who leads by example, loves creating personal and memorable experiences, and is eager to grow into broader retail leadership. This position is located in Avenue East Cobb in Marietta, Georgia.
Requirements
- 2+ years of retail sales experience, ideally in specialty, luxury, home, or client-focused environments.
- Passion for hospitality, design, and building meaningful customer relationships.
- Strong communication skills with the ability to coach and inspire peers.
- Experience with clienteling, consultative selling, and creating personalized service moments.
- Strong understanding of store operations, visual merchandising, and retail best practices.
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
- Entrepreneurial spirit with curiosity, positivity, and a proactive approach to problem solving.
- Comfortable using Google Suite, Word, Excel, POS systems, and basic retail equipment.
- Ability to lift 50 lbs., climb ladders/step stools, stand for extended periods, and support in-home services as needed.
Nice To Haves
- Bilingual (Spanish/English) is a plus, but not required.
Responsibilities
- Deliver Elevated Hospitality & Customer Experience
- Drive Sales & Business Performance
- Develop, Coach & Support the Team
- Maintain Visual Excellence & Operational Standards
- Support In-Home & Design Services
Benefits
- Medical, Dental, Vision, and Life/AD&D insurance
- Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
- Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
- Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
