Retail Sales Manager
About The Position
Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. Our retail stores are an immersive journey through the Funko-verse that offer our fans an experience they will never forget! The Retail Sales Manager is responsible for helping to create a fan-first environment and overseeing aspects of the store’s day-to-day operations, including managing staff and ensuring financial performance to achieve overall organizational goals.
Requirements
- 3+ years of retail leadership experience
- Track record of creating memorable and engaging customer experiences which connects customers to the brand on a deeper level (experience in immersive retail is a bonus)
- Experience in collaborating with multiple teams
- Excellent verbal, written, and presentation skills
- Strategic and focused on the end results
- Has a good understanding of Pop Culture and follows Pop Culture trends
- Consistently demonstrates enthusiasm and passion for the brand
- Working knowledge of MS Office (Word, Excel and Outlook)
- Open and flexible availability
- Regularly required to sit, stand, and bend; may lift/move up to 30 pounds occasionally
Responsibilities
- Drive the fan experience through engaging and immersive journeys throughout the store with a fan-dedicated team
- Ensure high-quality customer service standards are met , utilizing Funko’s values for guidance
- Address customer complaints and concerns with professionalism
- Build strong relationships with customers to promote loyalty
- Hire, train, and develop team members
- Strengthen others through evaluating and providing consistent coaching and feedback while fostering a positive work environment
- Delegate tasks and responsibilities to appropriate team members
- Address employee concerns and resolve conflicts with urgency and care
- Drive and maximize sales performance to consistently achieve the overall sales budget
- Oversee daily operations and ensure smooth workflow and integrity across all departments in the store
- May be assigned a specific focus area/department in or for the store
- If assigned Pop Factory, will need to ensure quality control measures are in place for efficient and accurate builds
Benefits
- Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company.
- Most importantly, we offer a creative work environment with people who love pop culture just as much as you do.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
