Arundel Mills - Retail Security Supervisor

Andy Frain Services • Hanover, MD

21h

About The Position

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Requirements

• Minimum of 18 years of age.
• Clear a criminal background check.
• High School Diploma and/or equivalent (GED)
• Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
• Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
• Clear and effective oral and written communications skills.
• Minimum 2–3 years in security operations (retail/mall environment preferred).
• At least 1 year in a supervisory role (team lead, sergeant, captain).
• Strong leadership and conflict deescalation
• Incident management and emergency response experience.
• Customer service skills for tenant and guest interactions.
• Familiarity with CCTV/control room operations.
• Ability to write clear incident reports
• CPR/AED/First Aid (or ability to obtain).
• Guard card/license as required by state.
• Flexible for evenings, weekends, and holidays.

Nice To Haves

• Experience in mall or large retail environments.
• Knowledge of loss prevention and theft deterrence.
• Training experience (OJT, performance coaching).
• Familiarity with emergency evacuation plans and drills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED