Retail Service Representative (Ordering)- Salt Lake City
About The Position
Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes. Want to join our team? PURPOSE: The Retail Service Representative will focus on providing customer service for delivery partners and customers.
Requirements
- High School diploma or equivalent
- Minimum of 1-year customer service experience
- Basic word processing and spreadsheet skills
- Ability to develop and establish good interpersonal relationships
- Demonstrates ability to work and contribute in a team environment
- Good phone etiquette and verbal/writing skills
- Customer orientation
- Flexibility & positive outlook
- Listening skills
- Detail orientation
Responsibilities
- Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations
- Answers phone calls, determines nature of business, and directs individuals to appropriate resource
- Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
- Searches records and files for specific data
- Post entries in books of account, ledgers or other record keeping logs
- Performs routine typing or word processing of materials, including lists, envelopes and form letters
- Coordinates mailing, copying and other administrative projects
- Maintains stock levels of supplies & brochures
- Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
- Serve as a department project team member and may perform routine special orders/requests
- Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs
Benefits
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
