Retail Services Lead (33765)

Agua Caliente Casinos•Rancho Mirage, CA

11d•Onsite

About The Position

Retail Lead is responsible in assisting the day to day operation and maintenance of the retail shops at ACRM. Retail Lead is responsible for assisting in the supervision of the retail staff of job duties and assignments. Essential Duties and Responsibilities (other duties may be assigned) Ensures bank is counted and balanced with Cash Cage. Oversees the purchase, monthly inventory process and stocking of all retail merchandise.. Maintain orderly and neat presentation of retail merchandise; directs and oversee the replenishment of merchandise. Monitors sales versus purchases to ensure proper levels of merchandise are ordered and maintained Perform duties and follow all procedures related to the opening and closing of the retail shop. Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager. Assists with the hiring, training, and disciplinary actions of the Retail Services department. Assists and directs Team Members with assignments and duties. Provides excellent customer service to both guest and internal clients. Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities Retail Clerk Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability HR forms

Requirements

High school diploma or G.E.D.
2-3 years of guest service experience and/or training or equivalent combination of education and experience.
Ability to work with other departments and have excellent customer service skills.
Must be able to communicate in English.

Responsibilities

Ensures bank is counted and balanced with Cash Cage.
Oversees the purchase, monthly inventory process and stocking of all retail merchandise.
Maintain orderly and neat presentation of retail merchandise; directs and oversee the replenishment of merchandise.
Monitors sales versus purchases to ensure proper levels of merchandise are ordered and maintained
Perform duties and follow all procedures related to the opening and closing of the retail shop.
Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager.
Assists with the hiring, training, and disciplinary actions of the Retail Services department.
Assists and directs Team Members with assignments and duties.
Provides excellent customer service to both guest and internal clients.
Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.