Retail Store Donation Coordinator

Feeding South Florida•Pembroke Park, FL

7d•$23 - $25

About The Position

The primary objective of the Retail Store Donation Coordinator (RSDC) is to support the Food Supply Chain department in sourcing food from the following sourcing channels: Retail/Wholesale and Manufacturing. Additionally, to collaborate with Agency Relations on Retail Direct Deliveries and retail-enabled agencies. Typical responsibilities include forecasting, donation tracking, account management, assignment of retail stores to agencies, immediate donor/vendor call/email response, and supporting internal departments. The RSDC will support the Food Donor Account Manager (FDAM) in maintaining relationships and executing our food sourcing plan.

Requirements

High School Diploma (associate degree preferred).
Excellent customer service and communications skills, including verbal and written communication.
Attention to detail, accuracy, and deadlines.
2 years’ experience working with retail/wholesale vendors.
Ability to ensure policies and guidelines are met.
Ability to take initiative and see projects through from start to finish.
Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
Ability to manage time efficiently and to work independently with minimum supervision, but also the ability to work cooperatively with other staff, volunteers, and agency personnel.
Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
Demonstrate professional, assertive, and responsible behavior.
Strong Excel, data entry, and math skills.
Positive attitude, flexibility, and good sense of humor.
Must have access to reliable transportation.
2 years customer service and account management experience.
Experience with Enterprise Resource Planning software or a willingness to learn.

Nice To Haves

Bi-lingual preferred.
ServSafe® training or the willingness to obtain certification.
HAACP and AIB experience is a plus.

Responsibilities

Maintain retail food donor and vendor accounts.
Support retail industry by maintaining strong communications with retail partner store management, manufactures, and vendors.
Produce weekly and monthly reports/reconciliations on pounds and products received by channel, item category, and other variables as required by Feeding America, and to address interdepartmental inquiries.
Forecast and source food for our food sorting and program initiatives and assist FDAM in developing the food sourcing plan.
Utilize Feeding America’s toolkits e.g. Store Donation Program Retail Recovery Playbook and other FA resources.
Increase the acquisition of donated food from Retail/Wholesale, Manufacturing, and procuring Federal Commodities, and Purchased dry commodities as needed in accordance with Feeding America’s Food 2 Encourage and Healthy Eating Research .
Monitor and evaluate the Feeding America websites for special food offerings through the Grocery Purchasing Program , Choice System , MealConnect.
Collaborate with Agency Relations, Transportation, and Allocation to connect our partner agencies with donor stores for our Retail Direct Drop and Store Donation Program.
Coordinate inbound logistics with Operations or donor/vendor for the transportation and receiving of retail/wholesale, manufactured.
Prepare related donation and purchase orders and documentation in systems with related orders -.
Coordinate relationship with existing retail/wholesale food donors with the goal of receiving more pounds per donation more frequently.
Ensure timely documentation and report to donors on the outcomes of their donation programs. This includes emailing donor receipts and addressing receipt inquiries.
Demonstrate excellent account management by following up from purchase order through to receipt.
Perform research on prospective food donors and actively solicit food donations.