Retail Store Lead

Bass Pro Shops•Ridgedale, MO

1d•Onsite

About The Position

The Retail Store Lead supports the Store Manager in day-to-day operations of the store. The Lead is responsible for daily direction and training of associates on processes and service to ensure the best guest experience. They will drive sales and assist guests on the floor, maintain merchandising standards, and act as a cashier/sales associate throughout shift.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Customer service skills- Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Problem Solving/Decision Making- Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action.
Team-oriented- Ability to collaborate and work with others to develop best practices, coordinate duties, and fulfill guest needs.
Planning and Organizing- Skilled at establishing a course of action to ensure work is completed efficiently.

Nice To Haves

1 year of retail/sales experience preferred
Prior leadership experience preferred

Responsibilities

Expresses and models BIG behaviors in all guest and associate interactions
Acts as manager on duty in absence of Manager/Assistant Manager
Set direction and goals for the day/shift when associates arrive to work
Handles guest concerns and issues as they arise
Processes transactions, opening and closing procedures in an efficient and accurate manner
Stays up to date & communicates product knowledge to team so they can give accurate and beneficial information to guests
Stays up to date & communicates resort-wide knowledge to share with guests in a confident and fun manner
Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options
Ensures self and associates are maintaining a high level of cleanliness & safety throughout the store at all times
Maintains food & sundries items to ensure they are in date and proper procedures are followed
Execute ordering processes (YellowDog, retail transfer requests)
Work closely with Retail Leadership to communicate store needs and guest requests
Maintain high level of inventory integrity through correct processes, cycle counts, and annual inventory
ALL OTHER DUTIES AS ASSIGNED

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!