Retail Store Shift Lead

Dairy Farmers of America

4d

About The Position

Support retail staff in their daily routines, ensuring store operations run
smoothly and efficiently, and customers have an
exceptional shopping experience. Perform a variety of duties including assigning
daily tasks and ensuring team
members remain on task; observing performance during the shift; making sure
shelves are clean, organized and well stocked; assisting customers and resolving
problems; ensuring that all closing checklist items have been completed;
monitoring for safety; and communicating with the next shift leader to help
prepare him/her to run a successful shift.

Requirements

• High school diploma or equivalent preferred
• 1 to 2 years of retail, customer service, or related experience
• Demonstrated ability to deliver excellent customer service and leadership attributes or team leadership experience
• Strong customer service skills
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to work in collaboration effectively and foster good teamwork
• Able to motivate others in a positive and constructive manner
• Able to demonstrate solid judgment and decision-making skills
• Able to resolve internal conflicts with tact and professionalism
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Attention to detail and able to multi-task
• Problem solving skills
• Able to communicate clearly and effectively, both verbally and in writing
• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment
• Must be able to read, write and speak English

Responsibilities

• Function as the go-to resource for retail staff while on duty.
• Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day before leaving at night.
• Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)
• Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times, cleanliness/store appearance, service, merchandise availability, signage)
• Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues are resolved in a timely manner
• Motivate the team during demanding service periods; provide recognition and constructive feedback throughout the shift as appropriate
• Train and develop new employees; provide coaching for ongoing improvement
• Handle or escalate any store or employee-related issues; document as appropriate for the store manager or store supervisor to review
• Approve refunds
• Get change if needed for the cash drawers
• Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe is shut and locked
• The Creamery: Make sure that the receiving room in order and cheese is not left out at night
• Act as a role model in representing the company, the team, and themselves
• Perform any of the duties of the retail store associate
• Follow all safety and sanitation procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees