Retail Store Worker

Goodwill Industries of Hawaii•Hilo, HI

4d•Onsite

About The Position

Process sales transactions and provide customer service in the retail stores. Inspect/sort donations and use assigned standards to determine outcome of merchandise. Assist customers with redemption of recyclables and/or acceptance of donations. Duties include cashiering, replenishment of stock, providing donation receipts, organization of donated goods, loading/unloading the truck, custodial services for the premises and other duties as assigned.

Requirements

Individual must have a positive attitude and enjoy working with people.
Must adhere to company uniform and appearance standards and maintain a professional image at all times.
High school diploma or general education degree (GED); or related experience and or training; or equivalent combination of education and experience that shows potential to perform the essential duties of this position.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
Ability to write routine reports and correspondence.
Ability to speak clearly and effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide using whole numbers and decimals.
Ability to perform these operations using units of American money.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
The employee is regularly required to see, hear, and talk.
The employee must be able to stand/walk for several hours at a time.
The employee is required to use hands to finger, handle, and feel.
The employee is required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell.
The employee must frequently lift up to 25 lbs and occasionally maneuver wheeled containers weighing up to 300 pounds.

Nice To Haves

Prior customer service experience and or training highly desirable.

Responsibilities

Operate the cash register system in completing sales transactions according to all policies / procedures for cashiering.
Follow all cash handling procedures as established by company guidelines including register ring up, locking register draws, and opening / closing procedures.
Greet, welcome and assist all customers with their shopping needs and inquiries.
Be attentive and alert for potential shoplifters or vandals among the shoppers in the store.
Straighten, stock, organize and pull "color" rotation as instructed, and other related activities associated with replenishment of merchandise.
Perform other duties including custodial services for the premises as assigned.
Meet / exceed established guidelines for standards of productivity for replenishment of inventory to the sales floor.
Assist with other activities such as movement of merchandise within the facility.
Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate.
Greets donors in a friendly, courteous and efficient manner.
Helps donor identify acceptable and unacceptable donation items – able to explain in a professional manner why an item is not acceptable.
Assists with the unloading of donations, provides a donor receipt and thanks the donor for supporting Goodwill.
Organizes and consolidates donated goods into bags and boxes to facilitate pickups.
Assists in donation tracking and record keeping including maintaining an accurate daily count of donors and donations.
Maintains a clean, well-organized ADC including bagging trash in a timely manner for pick up.
Performs duties in a safe and responsible manner.
Serves as a company ambassador and is able to explain the Goodwill mission in the community.