Retail Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT•Scottsdale, AZ

1d•$21•Onsite

About The Position

The Retail Supervisor oversees the day-to-day retail operations of our Spa and Barnaby’s area, ensuring an exceptional guest experience, well-merchandised displays, and a motivated, high-performing team. This role requires a strong understanding of beauty products and retail operations, and works closely with resort management to drive sales, manage buying, and maintain brand standards.

Requirements

Previous retail supervisory experience, preferably in a beauty, spa, or luxury hospitality environment
Sound knowledge of beauty products, skincare, and current industry trends
Experience in retail buying, merchandising, and pricing
Strong customer service and communication skills
Ability to lead and motivate a small team
Basic computer and POS system proficiency
Highly organized with strong attention to detail
Flexible availability, including weekends and holidays

Responsibilities

Supervise daily retail operations within the spa and beauty retail area
Monitor and achieve sales targets, upselling beauty products and treatments to guests
Ensure product displays are fully stocked, visually appealing, and correctly priced
Process transactions accurately using the POS system and handle cash management
Assist in the selection and buying of beauty products, ensuring a range that meets guest needs and aligns with resort standards
Negotiate and manage supplier relationships to achieve competitive pricing and favorable terms
Set and maintain retail pricing in line with market positioning and margin targets
Create and maintain visually compelling product displays that drive sales and reflect current trends
Plan and execute seasonal merchandising updates and promotional layouts
Lead, train, and motivate retail staff to deliver outstanding guest service
Educate the team on beauty products, ingredients, and treatment benefits to support informed selling
Assist in scheduling, shift coverage, and performance coaching
Act as a first point of contact for staff questions and on-floor issues
Conduct regular stock counts and coordinate replenishment orders
Minimize shrinkage through proper stock controls and procedures
Maintain organized stockrooms and ensure correct product rotation
Greet and assist guests with personalized beauty product recommendations
Handle guest feedback, complaints, and requests in a professional and timely manner
Uphold resort service standards at all times