Return Agent - Alamo Rent a Car

Enterprise Holdings

5d•$21•Onsite

About The Position

Enterprise Mobility has an exciting opportunity for a Full Time Return Agent at the Lihue Airport - Alamo Rent a Car location (96766). The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. This pay for this position starts at $20.53/hour Shift Schedule: 40 hours per week, various shifts between 1pm-9:30pm, including weekends and holidays We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development

Requirements

Must be at least 18 years old
Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work 40 hours per week, various shifts between 1pm-9:30pm, including weekends and holidays

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned