REVENUE CYCLE SUPERVISOR

HHC•Indianapolis, IN

5d•Onsite

About The Position

The Revenue Cycle Supervisor oversees day-to-day revenue cycle operations to ensure accurate billing, timely reimbursement, and regulatory compliance. This role provides direct supervision to revenue cycle staff and serves as a working leader, supporting coding, billing, payment posting, denial management, provider enrollment, and training initiatives. The Supervisor partners closely with clinical and front desk teams to optimize revenue performance while maintaining high service standards. A strong background in medical billing and coding is required. This position is 100% onsite/in-office with standard office hours of 8:00 am to 5:00 pm Monday through Friday, with the flexibility to work Saturday hours as needed.

Requirements

Bachelor’s degree in Health Information Management, Business Management, Healthcare Administration, or related field
Three (3) to five (5) years of medical billing/revenue cycle experience
Two (2) years in a supervisory role
Proven experience leading, training, and supporting team members in a healthcare billing environment
Proficient knowledge of healthcare revenue cycle processes
Strong understanding of payer guidelines and insurance claims workflows, including denials, resubmissions, and appeals
Strong knowledge of ICD-10-CM, CPT, and HCPCS codes required
Thorough knowledge of Medicaid and other third-party payor enrollment and billing requirements
Excellent verbal and written communication skills
Ability to coordinate with cross-functional departments and relay clear guidance to team members
Willingness to work alongside the team and provide support during staff absences or high-volume periods
Strong interpersonal skills and professionalism
Ability to effectively communicate, present findings, and guide to all levels of staff
Attention to detail with the ability to prioritize and delegate effectively
Self‑motivated, reliable, and able to work independently when required
Ability to learn and adapt quickly to evolving technologies and operational changes, translating them into structured training and workflow guidance for teams
Medical terminology proficiency
Ability to use Microsoft Office
Ability to use medical billing/EMR software

Nice To Haves

Familiarity with Dental, Immunization, and Behavioral Health billing and reimbursement
Certification in medical coding and/or billing (CPC, CPB, or similar)

Responsibilities

Supervise and mentor reimbursement staff, providing daily guidance, monitoring workload progress, and resolving issues to ensure timely completion of work
Act as the primary liaison between frontline staff and the Manager to streamline communication and escalate complex issues
Assist the Manager with ongoing development, interviewing, hiring, and training of reimbursement staff
Coordinate team huddles on a designated cadence and support employee engagement initiatives
Responsible for first-level review of staff timesheets and PTO requests
Perform and oversee revenue cycle functions, including Action Health Center check out, billing, payment posting, claim follow‑up, denial management, and provider enrollment
Maintain working knowledge of clinical and front‑office workflows impacting revenue
Stay current on insurance/carrier policies and billing updates
Maintain contact with clinic personnel to advise of current procedures and practices relevant to fee collection or insurance billing
Cross-train in all aspects of the Reimbursement Specialist and Reimbursement Clerk roles
Provide coverage and hands‑on support during staff absences and high‑volume periods
Ensure accurate, compliant coding in accordance with ICD‑10‑CM, CPT, and HCPCS guidelines
Lead chart audit reviews to ensure accurate documentation while identifying missed revenue opportunities and under-coded services
Analyze claim denials implementing strategies to reduce recurring denials
Assist Manager to track and analyze KPIs such as denial rates, accounts receivable (A/R) days, etc..
Generate and analyze revenue cycle reports, including aging, denials, write‑offs, and adjustments
Identify gaps in current revenue cycle workflows and partner with Manager to develop streamlined processes that reduce manual intervention and standardize best practices
Assist with developing standard operating procedures and training manuals
Provide training and in-service orientations for fee collection system, billing and coding
Contribute to special projects aimed at improving efficiency, accuracy, and outcomes
Participates in public health emergency preparedness exercises and in the response to public health emergencies, as directed
Participates in a minimum of two H.O.P.E. events totaling a minimum of eight (8) hours annually
The employee may be asked to perform other duties as needed to support departmental and organizational goals