Revenue Operations Business Process Analyst

Asana•Chicago, IL

19h•Hybrid

About The Position

The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy + analytics, and enablement. This team encompasses six key areas: Revenue Operations Leadership, Systems & Process Management, Analytics + Insights, Performance Optimization, Enablement + Training, as well as Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization. We are searching for a proactive and detail-oriented Revenue Operations Business Process Analyst to join our Asana team, co-owning the Partner Systems roadmap to enhance infrastructure scalability. You'll be pivotal in refining the “Partner Lead-to-Order” process, improving efficiency and velocity across order processing. This role will involve developing Salesforce business requirements, leading User Acceptance Testing, and working closely with cross-functional teams to ensure seamless process integration within the business ecosystem. Candidates should bring a robust ability to manage change effectively, track success metrics, and implement CPQ functionality to support channel partner operations. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

3-5 years of Business Process Management and Program Management experience
Hands-on experience with Partner Portal and CRM integrations
Proven ability to co-own strategic roadmaps with leadership and technological stakeholders.
Expert in Salesforce design and attention to detail in authoring business requirements.
Strong aptitude for organizing and conducting User Acceptance Testing.
Demonstrated capability to translate leadership vision into actionable processes.
Experience in change management, with a knack for effective communication across channels.
Familiarity with using data tools like Tableau to track and report on performance metrics.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Co-own the Partner Systems roadmap with Partner Leadership, Strategy, and Enterprise Technology (ET) that scales infrastructure with flexibility.
Own the “Partner Lead-to-Order” end-to-end process; focusing on eliminating bottlenecks via field feedback, Partner Ops, and ET resulting in increased throughput and velocity for Channel Partner order processing
Scope and author complete Salesforce (SFDC) business requirements; partner with ET and XFN teams to translate business needs, polished user stories, and clear acceptance criteria
Quarterback User Acceptance Testing (UAT) and refine testing process in partnership with ET to be executed at scale, reducing risk of delays in deployments
Turn Partner Leadership vision into action; run structured requirements workshops with Partner Ops and other BPMs to surface dependencies and ensure partner processes align seamlessly with the broader business ecosystem.
Partner with ET to build out CPQ functionality and drive speed to quote for different Channel Partner motions
Drive change management, leveraging different tools depending on size of deployment; build decks, train-the-trainer, send Slack/Loom updates, track adoption KPIs in Tableau.
Own the scorecard: define success metrics upfront, service level targets, publish monthly reports, and continually polish dashboards