Revenue Operations Lead

Hinge Health • San Francisco, CA

4d

About The Position

Join the team transforming how millions of people access musculoskeletal (MSK) care by building the financial engine that powers our growth. As our Revenue Operations Lead, you will own the performance and visibility of our revenue cycle in a subscription-based digital health model. In this high-impact individual contributor role, you will design the KPI framework that underpins our financial health, ensuring we bill accurately, collect efficiently, and identify risks before they impact the business. If you are a hands-on RCM expert ready to move upstream into analytics, process design, and strategic ownership, this is your opportunity to build a best-in-class operation from the ground up.

Requirements

• 3–5+ years of hands-on experience in Revenue Cycle Management in a healthcare environment (provider, health system, health tech, or digital health).
• Demonstrated experience building and maintaining RCM dashboards or KPI reports in Excel/Google Sheets and/or a modern BI tool.
• Strong analytical skills; comfortable working with large data sets, reconciling volumes/payments, and validating data integrity.
• Working knowledge of core RCM workflows (claim/invoice submission, remittance processing, AR aging, adjustments, write-offs, refunds).
• Clear written and verbal communication skills, with the ability to translate complex operational issues into simple narratives.

Nice To Haves

• Experience with subscription-based, capitated, or value-based payment models (e.g., PMPM, bundled pricing, hybrid invoice/claims billing).
• Familiarity with standard RCM metrics (AR aging, bad debt, denial coding, revenue leakage).
• Hands-on experience with SQL or BI tools (e.g., Looker, Tableau, Mode, Power BI) for self-serve data exploration.
• Experience in a high-growth, fast-changing environment where processes and tools are evolving.

Responsibilities

• Audit our current revenue cycle workflows and build trusted relationships with partners in Finance, Billing, and Data.
• Document core metric definitions and calculation logic to establish a "single source of truth" for the organization.
• Launch a comprehensive RCM KPI framework and recurring dashboards that provide leadership with clear visibility into performance by payer, product, and line of business.
• Begin leading structured root-cause analyses to proactively flag and resolve anomalies.
• Drive measurable improvements in key financial metrics—such as reducing time-to-cash, improving clean claim rates, or lowering denial rates—directly tied to your analyses.
• Act as a subject matter expert, influencing product and tooling roadmaps to support robust measurement and efficient collections.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development
• Grow with us through discounted company stock through our ESPP with easy payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed