Revenue Specialist II, ROPS

DaVita Kidney Care

1d • $20 - $26 • Hybrid

About The Position

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply. Our people make all the difference in our success. We are seeking a highly motivated and detail-oriented teammate to join us as a Quality Oversight Specialist within ONEReg. In this role you will be an integral part of Registration ensuring we are providing a high level of service to our patients and partners, fostering an environment of continuous improvement and driving overall department success. This position is hybrid for candidates located near one of our business offices. Remote applicants will also be considered if they are not local.

If you are results-driven with strong analytical and communication skills, we encourage you to apply and become an integral part of our team at DaVita, contributing to the enhancement of quality and efficiency within ONEReg.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.

DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.

Requirements

• Strong knowledge of internal Registration processes and BDPs and DaVita Policies and Procedures.
• Demonstrates self-awareness through EQ and Relationship management, understands how behavior affects others, uses empathy to manage interactions successfully
• Strong communication and interpersonal skills, both written and verbal: The position involves regular communication and coaching with various teammate levels and roles within Registration.
• Ability to maintain confidentiality and discretion to exercise sound judgement regarding teammate performance and metrics and internal business relationships.
• Passion for driving team success and supporting teammate development.
• High level of learning agility, a natural curiosity for continuous learning that drives improvement
• High attention to detail with a commitment to delivering accurate results.
• Self-starter who will thrive in a collaborative environment where members are hands-on and have a voice in business decisions
• Intermediate proficiency in Microsoft Office, including Excel and Outlook.
• Consistent, regular, punctual attendance as scheduled.
• Revenue cycle experience with an emphasis on Registration/Insurance Verification.
• Experience in training, coaching, auditing or process development

Nice To Haves

• Knowledge or experience working with a variety of healthcare insurance payers is preferred.

Responsibilities

• Understand and leverage internal Registration business processes, policies and procedures.
• Utilize the ONEReg audit tool to conduct thorough audits of teammates' work to ensure accuracy and adherence to processes.
• Execute coaching and feedback sessions with teammates to support professional growth and improve performance.
• Provide timely and accurate detailed results reporting to Teammates and Leadership.
• Maintain accurate detailed record of audits and coaching sessions.
• Identify trends and guide development of targeted workshops to improve department accuracy and efficiencies.
• Coordinate BDP updates and develop new processes based on team opportunities or industry changes.
• Foster an environment of continuous improvement, encouraging best practices and proactive problem-solving.
• Adapts to differences in communication and learning styles.
• Seeks to understand and applies new or complex concepts.
• Work effectively within a team, facilitate positive interactions, and assist teammates in achieving department accuracy metrics.
• Practice active listening skills, be receptive to feedback from peers and leadership.
• Ad hoc support on research or special projects as needed.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed