Revenue Specialist II

THE KENAN ADVANTAGE GROUP•North Canton, OH

13d•Onsite

About The Position

This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and conveniently located work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position will work closely with several departments to ensure timeliness of billing. Resolve accounts receivable inquires along with communication with customers on their account balances and discrepancies. The role will work closely with other departments in the organization including Contract Administration, Pricing Administration, and Sales as needed. This position will report directly to the Revenue Team Manager.

Requirements

Bachelors Degree in finance related field preferred or equivalent business experience required
2-3 years customer service experience required
2-3 years of billing or collections experience preferred
Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
Strong attention to detail and ability to finish any given task to completion

Nice To Haves

Transportation industry experience a plus
Professionalism- Adapts to changes in the work environment, reacts well under pressure, confronts difficult situations, and changes approach when necessary to meet business needs
Customer Service- Responds promptly and develops new approaches to meeting customer needs
Communications- Strong interpersonal, verbal/written skills are necessary to perform job at the expected level

Responsibilities

Review supporting documentation and initiate billing process
Ability to understand contract terminology as it pertains to the specific customer
Assist in implementation of billing procedures for new customer agreements
Work closely with internal departments to resolve conflict
Report monitoring and accountability to assist management in meeting the department objectives around accuracy and efficiency
Create reports and monitor customer account details for non-payments, delayed payments and other irregularities
Contact customer to collect on overdue invoices, coordinate rebills, and update pricing errors
Identify trends and prevent reoccurring payment issues
Crosscheck company records with customer pay agent/payables portals; address inconsistencies and rejected invoices
Recommend and help design processes to enhance the order-to-cash functions and systems