RevOps Order Operations Analyst

INHABIT IQ•Alpharetta, GA

2d•Onsite

About The Position

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. Inhabit, the industry leader in SaaS Property Tech, is seeking a process focused and detail driven Order Operations Analyst to join our growing RevOps team. Reporting to the Manager of Order Operations, this role is ideal for someone who thrives at the intersection of systems, process, and business impact. You will help drive key components of the quote-to-cash cycle including quote, opportunity, and contract administration, SKU management, renewals, and cancellations. You will also be responsible for supporting vendor contract workflows in coordination with Sales and Legal, ensuring compliance and efficiency across all stages of the engagement. This role is essential to improving the accuracy, consistency, and scalability of our revenue-generating operations across multiple brands and products.

Requirements

2+ years of experience in Revenue Operations, Sales Operations, or similar roles
Familiarity with quote-to-cash processes; CPQ, CRM (Salesforce), and knowledge of financial systems preferred
Experience coordinating vendor contracts and working with Legal and Sales teams
Strong attention to detail and process rigor
Excellent collaboration skills across Sales, Customer Success, Product, and Finance teams
SaaS or multi-product business model experience is highly valued
Excel/Google Sheets skills and comfort working with operational data
Bachelor’s degree in MIS, technical discipline, or equivalent experience

Responsibilities

Support the end-to-end quote and contract process, ensuring accuracy, completeness, and compliance prior to close
Partner with Sales to create, review, and process quotes in Salesforce, ensuring efficient deal flow and clean handoffs.
Coordinate with Legal and Sales on customer contracts, vendor agreements, and third-party documentation, tracking progress and escalating risks or delays.
Submit contract redlines to Legal for review, monitor approvals, and ensure timely execution to support revenue recognition.
Collaborate with Billing and Finance to resolve invoicing issues, payment discrepancies, and contract-related questions.
Manage and document customer cancellations, ensuring compliance, accurate reporting, and a smooth customer offboarding experience.
Support contract renewals by tracking upcoming renewal dates, coordinating with Sales and Brand GMs on pricing updates, and ensuring timely execution.
Maintain renewal tracking and forecasts, helping reduce churn risk and late renewals.
Confirm renewal notices are sent to both brand leadership and customers and verify completion in Salesforce.
Process contract amendments, including property additions for customers with 85%+ product penetration, ensuring proper documentation and customer communication to support a positive onboarding experience.
Perform detailed quality assurance on quotes, validating pricing, product configuration, terms, and contract alignment.
Review discounts to ensure adherence to approval guidelines and escalate exceptions through the defined approval process.
Ensure deal documentation meets internal standards before submission for approval or booking.
Identify recurring issues in quotes or contracts and surface insights to the Order Operations Manager for process improvement.