REWARDS CENTER REPRESENTATIVE: PART-TIME

Graton Resort & Casino • Rohnert Park, CA

3d

About The Position

Rewards Center Representatives are the front of house, information center for
our guests and are expected to meet and exceed all Graton Resort & Casino guest
service standards. Participate in marketing-related functions, including booth
operations, the customer database, comp redemption, and ticket sales.

Requirements

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must have a positive attitude and desire to provide outstanding guest service.
• Be able to accurately input and verify data in a computer system while focusing on the guest and providing exemplary guest service.
• Must be at least 21 years of age.

Responsibilities

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Enroll qualified players, while maintaining all Graton Data Integrity Standards.
• Verify and update guest information during every interaction--whether in person at the Rewards Counter, on the casino floor, or by phone to ensure accurate and up-to-date guest records.
• Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits, exclusive special events, entertainment, and promotions.
• Issue Graton Rewards cards to guests using the casino management system, mobile systems always ensuring complete and accurate guest information.
• Issue comps to qualified players by verifying eligibility in the player-tracking system and applying the appropriate comp value.
• Effectively and accurately operate assigned equipment, including but not limited to various computer programs, standard computer terminal, embossers, InfoGenesis, ticket sales and scanners.
• Ability to multitask and navigate several computer-based systems simultaneously to verify guest information, process rewards or comps, provide guests with information and complete service transactions efficiently.
• Provide guests with accurate details about current promotions, including eligibility requirements and how to participate.
• Serve as a Rewards Center ambassador by walking the casino floor to promote Rewards card enrollment and assist guests with reprints, while enthusiastically sharing program benefits, current promotions, and special offers.
• Provide operational support during Special Events, and Concerts including guest registration, seating coordination, and any additional duties requested.
• Support Team Promotions by preparing materials, assisting with event setup and breakdown, and providing on-site help during activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed