REWS Tech Enablement Senior Product Analyst

Salesforce•Chicago, IL

5d•Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place—where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey. As a Product Analyst on the REWS Tech Enablement & Data Insights (TEDI) team, you'll be the execution powerhouse behind our Field Service product, partnering with the Product Manager to translate strategic vision into reality. You'll own the detailed product work, from writing user stories and managing the backlog to partnering with engineering teams and measuring success. This is a highly collaborative role where you'll work closely with Workplace Services stakeholders, our technical delivery team, and the broader TEDI product team to deliver impactful, scalable solutions out of our Chicago office, 3 days a week.

Requirements

3+ years of experience in product management, business analysis, or a similar role supporting complex technology initiatives
Strong technical aptitude with the ability to understand data flows, system architecture, and integrations
Familiarity with Salesforce platforms (especially Service Cloud and Field Service) is highly preferred
Experience writing detailed user stories, gathering business requirements, and working within agile/scrum frameworks
Proven ability to manage and groom product backlogs, prioritize effectively, and balance operational vs. strategic work
Data-driven mindset with experience using metrics and insights to inform decision-making
Excellent communication skills and ability to build strong relationships with business stakeholders
Comfortable working in a fast-paced, ambiguous environment with distributed and global teams
High level of organization, attention to detail, and ability to manage multiple priorities

Nice To Haves

Bachelor's degree in a technical or related field
Background in real estate technology, workplace platforms, or Field Service applications
Experience working in a governance-heavy or enterprise software environment
Familiarity with AI/Agentforce capabilities within Salesforce
Experience with Figma

Responsibilities

Product Execution & Delivery Execute User Stories: Own the detailed requirements gathering, write clear and actionable user stories with acceptance criteria, and partner with engineering to deliver solutions on time
Backlog Management: Maintain a groomed and prioritized backlog that includes both operational items and strategic roadmap work, ensuring stories are pointed and ready for sprint planning
Quality Assurance: Partner with delivery teams to test and validate implementations, ensuring solutions meet business requirements
Partner with Product Manager: Support the Product Manager on strategic initiatives, contributing to roadmap discussions and learning the strategic product management craft
Solution Thinking: Before writing user stories, research and recommend how to solution the technology using standard Salesforce capabilities, connect the dots between business needs and technical solutions
Stakeholder Collaboration: Drive recurring cadences with business partners to align on priorities, gather feedback, and communicate product updates
Field Service SME: Develop deep expertise in Salesforce Field Service capabilities, staying current on new features, releases, and best practices through product channels and demo environments
Product Demos: Deliver compelling product demos that showcase not only technical capabilities but also how teams use the tools and why—telling the story of value
Customer Advocacy: Act as the voice of the customer, championing user needs and supporting internal teams through product changes
Measure Success: Define and track KPIs and adoption metrics to evaluate product success and inform ongoing iteration
Communicate Effectively: Provide regular updates to stakeholders, coordinate release communications, and promote new features internally
Support Stabilization: Handle quick break/fix items and support requests that arise from recent releases