RGA Quality Tech 7am-3pm

Milwaukee Tool•Olive Branch, MS

About The Position

The Returns Quality Technician 1 is responsible for following procedures to ensure part and material conformance per specifications utilizing safety standards as required. The Returns Quality Technician will demonstrate expert knowledge in multiple disciplines including but not limited to Auditing, Collections, and Tool Disposition process.

Requirements

High School or GED diploma required
Quality assurance or quality control experience required
Computer experience required
Excellent organizational skills required
Ability to perform work per instructions in a timely manner and with limited supervision
Able to react to change effectively, handle other tasks and shifts as assigned
Repetitive motion
Must be able to lift up to 40 pounds

Nice To Haves

Associate’s Degree with a technical focus (CAD, Construction Mgmt., Eng. Tech, etc.) preferred
Technical certification is preferred
Vendor/supplier relations experience helpful
Experience using SPC techniques helpful

Responsibilities

Manage quality collections and ensure all tools are collected correctly and efficiently
Ensure quality areas are clean and meet 5s standards
Manage recordkeeping and update records on system, maintain receiving files and records
Perform workplace audits with documented results
Perform fixture audits to ensure facility is adequately stocked
Daily inspect disposition scrap
Maintain quality collection list (collect, box, ship, track, etc.)
Control scrapped or rejected parts until disposition is determined
Prepare batteries for recycling once they have been evaluated
Evaluate failed batteries and track data for Quality team
Provide floor support for technicians experiencing quality issues
Audit NAD product pre and post conversion
Take appropriate corrective action for continuous quality improvement and customer satisfaction
Know and practice the 5 S’s for industrial housekeeping
Test, Inspect, and identify Milwaukee Tool products that do not adhere to Quality standards
Ability to Identify symptoms of broken or non-conforming parts and investigate root cause.
Troubleshoot issues mechanical in nature to help identify root causes
Collect and communicate data through a variety of software and user interfaces including MS Excel, Quality Management (HQMS) and other Database data entry.
Proficient at reading, comprehending, and executing actions of work instructions.
Understand and utilize Technical Problem-Solving methods to work through problems or issues.
Perform support activities of the Quality/Reliability team as needed
Assist in returns department as needed.