Ring Developer Engineer

Amazon

11d • $24 - $43 • Remote

About The Position

Provide technical support to third-party developers building applications on the
Ring Developer Experience platform. Help developers successfully integrate Ring
APIs, troubleshoot issues, and accelerate their time-to-market while maintaining
high developer satisfaction.

Requirements

• Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems
• Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills
• Experience conveying complex technical concepts to both technical and business audiences
• Experience troubleshooting issues and root cause analysis
• Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts
• Customer Focus: Patient, empathetic, and committed to developer success
• Self-Starter: Can work independently with minimal supervision
• Documentation: Strong written communication for knowledge base articles

Nice To Haves

• Experience in technical account management, business relationship management, or consulting
• Previous developer support or API support experience
• Experience with developer communities (Stack Overflow, GitHub, forums)
• Developer Tools: Familiarity with Postman, cURL, API testing tools

Responsibilities

• Answer developer questions about API integration, authentication, and SDK usage
• Troubleshoot integration errors and API response issues
• Guide developers through device capability discovery and feature availability
• Help developers navigate certification requirements and app submission process
• Debug rate limiting and quota management issues
• Document common issues and solutions in knowledge base
• Identify documentation gaps and improvement opportunities
• Create troubleshooting guides and FAQ content
• Contribute to self-service resources to reduce ticket volume
• Triage and escalate complex technical issues to engineering teams
• Collect developer feedback for product and documentation improvements
• Participate in weekly office hours and developer community forums
• Track support metrics and identify recurring pain points

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed