Risk and Payments Analyst

Rush Street Interactive

1d•Hybrid

About The Position

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. As a rapidly growing company in an emerging industry, we are looking for a Risk & Payments Analyst position to assist with all risk monitoring, payment functions, and KYC Documents. Primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics.

Requirements

Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
Experience with gambling industry and industry terminology, promotions, and gameplay
Familiarity with data analysis and fraud detection
Effective communication and presentation skills
Prior experience in financial services, compliance, or operations role.
Detail oriented with excellent written and verbal communication skills.
Proficient in Microsoft Office suite including Excel.
Strong time management skills and able to prioritize multiple requests.
Able to work independently and as part of a team.
Must be able to obtain and maintain gaming certifications or licenses as required.

Responsibilities

Responsible for timely withdrawal processing and document review
Investigate and respond to escalated payments/fraud related customer contacts
Analyze player activity to prevent, identify, and report potential fraud or AML concerns
Assist customer service with payments related inquiries
Assist with chargeback disputes and fraud investigations as needed
Review and accept/reject KYC documents uploaded by patrons
Update patron information and manually complete the KYC process
Log changes to player accounts as required in each jurisdiction
Assist with intake of other documents as needed
Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
Stay abreast of policy and regulatory changes to maintain subject matter expertise.
Remain cognizant of relevant quality assurance policies and procedures.
Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role.
Escalate all necessary issues to management in a timely fashion.
Provide feedback to product team and management team about player issues.
All other duties as assigned.