Risk Management - Operations Manager – Risk Support - Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

As an Appraisal Governance and Technology Program Manager in Corporate and Investment Bank Appraisal, you lead cross-functional initiatives that strengthen controls, modernize tools, and simplify processes. You partner with operations, technology, and analytics teams to deliver a clear roadmap and measurable outcomes. Together, we elevate valuation quality, risk management, and colleague experience while making it easier for us to serve customers.

Requirements

10 years of experience in commercial real estate operations support, governance, process design, or policy and procedure development
Demonstrated ability to collaborate, influence stakeholders, and resolve challenges
Strong technology aptitude with experience managing product roadmaps and change across multiple tools
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Proven ability to deliver results in dynamic, deadline-driven environments
Strong organizational skills with the ability to manage multiple priorities
Team leadership experience
Proficiency with Microsoft Word, Excel, PowerPoint, and Visio

Nice To Haves

Bachelor’s degree in business, real estate, finance, or a related field
Experience in appraisal operations or valuation services within a financial institution
Familiarity with regulatory standards governing appraisals and valuations
Experience with enterprise audit, control, and compliance processes
Experience leading cross-functional technology implementations
Exposure to data and analytics tools for performance reporting
Experience supporting global teams across multiple time zones

Responsibilities

Own the appraisal technology roadmap and backlog; identify, prioritize, and deliver enhancements that improve efficiency and controls.
Build and maintain reporting, procedures, and guidelines in partnership with operations, technology, and analytics stakeholders.
Oversee audit readiness, legal-entity compliance, and technology control remediation with appraisal operations leaders.
Drive solutions that support compliance with appraisal policies and applicable regulatory standards.
Lead complex change initiatives from discovery through adoption, including communications, training, and stakeholder management.
Prepare and support impacted teams; coach managers and staff through process and tooling changes.
Keep critical documentation current and accurate; map and optimize process flows across time zones.
Coordinate cross-team routines; track tasks and dependencies with analytics and system administration partners.
Monitor outcomes and metrics; escalate risks and issues proactively.