Risk Manager - Compliance & Risk Management - Full Time 8 hours Days (8:00AM to 4:30PM) (Non-Union, Exempt)

Keck Medicine of USC

1d•$46 - $76

About The Position

The Risk Manager contributes to the day-to-day operations of Keck Medical System’s Risk Management Program at USCAH. This includes participating in proactive, system-wide risk identification, investigation, mitigation, and risk reduction activities. This role is critical to the commitment of the Integrated Risk Management Department (“Risk Management Department”) to deliver collaborative, data-driven risk management and risk mitigation services to the Keck Medical System. The Risk Manager serves as a subject matter expert providing risk management consultation and support to providers and staff. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$141298.htmld Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings. Application Help & Benefits If you need help during the application process, see our application help. For more information about our benefits, see What We Offer. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Requirements

Bachelor’s degree in nursing, Healthcare Administration, Business management, or related field. If degree is currently in process, must be completed within two years of hire date.
3-5 years’ experience in risk management, utilizing risk management, liability, loss control principles and/or relevant experience in healthcare.
5 years of experience in clinical risk management may be accepted in place of clinical experience.
A current RN licensure in the State of California or other clinical patient care experience.

Nice To Haves

Graduate of an Accredited School of Nursing or other clinical patient care program preferred
Master’s degree in nursing, Healthcare Administration, Business management, or related field.
Successful completion of a specialized education program in Risk Management and/or certification in Risk Management.

Responsibilities

Assists the Director of Risk Management in the daily operations of the Risk Management Program.
Assists the Risk Management Department with system-wide projects i.e., Culture of Safety, Risk/Patient Safety, Team STEPPS ensuring programs support unique needs of the designated assigned area.
Builds and maintains trust relationships with both internal and external customers to enhance communication regarding risk and safety.
Collects and communicates significant information and data to appropriate members of the healthcare team.
Facilitates various risk-related meetings, i.e., critical debriefing, investigations, and other meetings with internal and external key stakeholders.
Collaborates with units throughout the healthcare setting to identify and assess unusual incidents, unexpected outcomes, and potential risks, translating learnings into the development of loss prevention strategies.
Acts as liaison to Administration, management, and healthcare staff to provide guidance on issues such as consent, patient-family concerns, documentation, disclosure, family conferences, and policy and procedure, development.
Serves as a resource and consultant for risk management activities on and on-going basis and per request.
Assists in efforts to increase understanding in the healthcare setting of patient safety and risk management principles through dedicated educational programs for staff.
Performs comprehensive system analysis of patient safety events utilizing just culture principles and standard processes.
Completes required reporting and documentation in accordance with legal, regulatory, accreditation standards and requirements.
Investigates, evaluates, an analyzes events that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating timelines, review of related literature, and review of event reporting.
Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events per defined process and policy.
Focuses on high reliability concepts and when developing improvement initiatives and corrective actions.
Facilitates and/or participates with various task forces, cabinets, and ad-hoc committees both at the system and entity level to implement identified patient safety and clinical risk initiatives as needed with on-going monitoring and involvement to assure continued progress.
Coordinates the selection, presentation, and follow-up of cases to assigned committees.
Supports the organization and leadership.
Acts as a role model to others.
Participates in implementing. Monitoring, and documenting an integrated, comprehensive, and proactive risk management program for the Risk Management Program at USCHAH.
This includes identifying and tracking risk through trend analysis o f incidents, leading investigations of adverse events, conducting risk assessments, creating risk registers, prioritizing risk, developing risk mitigation plans, developing corrective action plans and risk reduction strategies, and assisting with formulation and implementation, strategies for best practices and risk reduction strategies,
Facilitates the development of written procedures and guidelines, as needed, to direct the provision of risk management services effectively across the healthcare setting.
Maintains current and accurate knowledge of regulations, laws and standards pertaining to the healthcare setting at USCAH, including, but not limited to FDA, TJC, AAAHC, NCAA, CDPH an CMS Medicare Conditions of Participation.
Knowledge of and abides by the American Society for Healthcare Risk Management (ASHRM) Healthcare Risk Management code of Professional Conduct.
Reports to external agencies, as applicable.
Works within the incident reporting system to collect information related to incidents.
Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts.
Demonstrates advanced data management, communication, analytical and decision-making skills on a consistent basis to effectively work with project teams to understand and respond to meaningful data, generating change to both the entity and system level through the entire project life cycle.
Manages, tracks, trends, and analyzes the frequency and causation of general categories and types of incidents and accidents.
Assists with managing and analyzing risk management data including management of online incident report system and tracking incidents to closure.
Audits medical records and monitors performance measures for risk management sentinel events, report events and trends.
Assists with FMEA, gap analysis and incident trend analysis.
Administers all aspects of electronic risk management reporting system; planning, implementation, controlling and oversight.
Process patient complaints from initial intake through resolution including documenting in Midas.
Complaints may be received in writing, in person, via phone or through surveys or comment cards.
Assist patients and family members to resolve issues and advocate in their care.
Continue to education staff on the complaint process.
Performs other duties assigned.