RMA Technician

Sorenson Communications • Salt Lake City, UT

14h

About The Position

Come be a part of our mission and make a meaningful, positive impact by providing innovative captioned telephone services that empower people who are Deaf or hard of hearing. Job Summary The CaptionCall RMA Technician is responsible for managing the full lifecycle of returned CaptionCall phones. This includes receiving, testing, and evaluating returned devices to determine whether they can be refurbished for reuse. Reusable products are cleaned, repaired, and refurbished with any missing components, then prepared for re-deployment into the field for installation with a new customer. The technician ensures all refurbished units meet quality standards and are ready for safe and reliable use.

Requirements

• Minimum: High School Diploma or GED
• Previous experience in a warehouse Environment
• Intermediate Computer Skills (MS Word, Excel, etc.)
• Effective verbal and written communication skills
• Ability to meet daily goals in a fast-paced, quality-controlled environment
• Strong attention to detail and ability to follow procedures
• Ability to sit and/or stand for extended periods and work with a computer.
• Must be able to lift up to 25 lbs, bend, and reach as required in a warehouse setting.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Responsibilities

• Receive, sign for, process, and organize daily inbound shipments of returned CaptionCall phones and repackaging materials
• Test returned devices for functionality and cosmetic condition, ensuring quality standards are met
• Document test results and maintain accurate records in the RMA system
• Manage the RMA process by determining final disposition of returned products based on established criteria (refurbish and repackage for field use, return to manufacturer, or recycle)
• Refurbish operational devices and prepare them for redeployment or shipment as required
• Meet or exceed daily testing and productivity quotas established by Warehouse Management
• Organize and prioritize warehouse components to support efficient operations
• Maintain a clean, organized, and safe warehouse environment while adhering to all internal safety procedures
• Support additional warehouse operations as assigned by the supervisor, including order preparation and fulfillment
• Demonstrate flexibility by accepting and completing new tasks and assignments as directed
• Contribute positively as a team player with a strong work ethic and professional attitude

Benefits

• Paid Vacation, Sick Time, and Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED